Air Rescue REVIEW: Air Rescue has over 17 guarantees and warranties in writing. Air Rescue employees committed to customer satisfaction. money back guarantee with new systems, service or repair. Tampa, St. Petersburg, Clearwater, Palm Harbor, Brandon, Port Richey, Brandon, Plant City, Metro FL, West Central Florida
On 6/13/09 we had a new air conditioning unit installed by Air Rescue(technician Rob Venus installed it). Everything was working fine until our 1yr tune-up. On 8/14/10 Daniel from Air Rescue came to our home. He replaced a UV light and the capacitor, which went bad in 1yr(Ithink this was a lie also). He installed a starter kit(pricier thna other companies) to help the unit function more efficiently.
He checked the refrigerant levels (410A)and found the levels to be a bit low. He replenished the refrigerant and he was to return on 8/16/10 to replace the air filter. As the evening wore on the house stopped cooling all together by 9PM our home was 98 degrees.
We called Air Rescue and explained what had happened and Darren,an installer for the company came to our home to check out the unit. He arrived at our home at approximately 11pm and he left at 1:30am. He discovered the evaporator coil was frozen therefore,the unit couldn't cool. He also discovered that the unit was drained of refrigerant when it had just been replenished a few hours earlier.
Darren filled the unit with more refrigerant but he did warn us that there is a leak and it would leak again. He pulled out large chunks of ice from the air handler and he recommended that we keep the unit off until tomorrow when another tech would be out to check the unit after it defrosted.
On 8/16/10 Miles L. Thomas came to our home and he discovered that the unit was still leaking refrigerant. He replenished it again and instructed us to turn the unit back on cool and keep and eye on it to see if it freezes again or begins to cool the home. Miles said another tech will be out tomorrow to check the refrigerant levels. By 10pm that evening the house did cool.
On 8/17/10 David Nordstom came to our home to check the refrigerant levels and they were low yet again. He filled the unit with refrigerant again and injected a dye into the unit to help find the source of the leak. Mr. Nordstom said he would return on 9/3/10 to follow up on the dye injection.
On 9/3/10 Mr. Nordstom returned and found that the evaporator coil was the source of the leak. He informed us that this was a 2 man job that required a high jack and an 8 ft. ladder. At this time the Stage4 UV light needed to be changed it failed as well at 1yr. and we had Mr. Nordstom install a 2nd surge protector on the air handler. An appointment was set up for 9/11/10 between 8-10am.
On 9/11/10 we received a call at 8:30 am that a tech called in sick and that this needed to be rescheduled for 9/18/10 8-10am. On 9/18/10 we waited and at 10am we called Air Rescue and spoke to Janeene who informed us we weren't even on the schedule and a tech called in sick again. She apologized and offered 1yr free service membership for the mix up and she rescheduled us for 9/25/10.
On 9/25/10 we called Air Rescue again at 9am because no one called or showed up. After speaking to a receptionist we were transferred to Steve Cox,a manager,he says this is the first he heard of this. He said all of this confusion is due to the fact a new scheduler has started(another excuse).
Steve tried to give me a number of a new install scheduler. I stated to him that I do not need to call anyone. You the company needs to get a 2 man team out here and finally replace it.
Steve said ok and hung up on me. They sent a tech out to check the refrigerant levels which ended uo tbe low(no kidding I have a leak). Today is Sunday and I have not heard from them. Let's see what this week brings.
I filed a complaint with the BBB and to no surprise they have an F rating.