1, Report:
#1438298
Posted Date:
Apr 12 2018
Radiant Revive Charged $534 with no notice or way of canceling Greensboro North Carolina
First, the company explains their plan in their Terms & Conditions. I accept that it was my mistake as a customer to not fully read these terms before signing up. However, their business scheme is sneaky and deceiving. No email notices, no communication, seemingly impossible to canc...
Entity
Categories: COSMETICS, Creams anti age, Eye Care, face cream, Facial cream, Skin Care, skin care products, skin cream, skin moisturizer
2, Report:
#1410751
Posted Date:
Nov 07 2017
Rodan & Fields RODAN FIELDS charged my debit card 179 dollars I have never shopped there, never have any contact with them San Francisco California
I have a debit card that i dont use often. Yesterday Non 06 2017 while looking at the balance and past transaction history i noticed that there is an unknow chanrge of like below:17-Jun-2017 23:59:59 (GMT-0400) RODANFI*LDS 415273800 - SAN FRANCISCO , CA 7114 Spend ...
Entity
Categories: Skin Care
3, Report:
#1398429
Posted Date:
Sep 07 2017
Patricia Izzo Patricia Izzo Scentsy Consultant, Tricia's Paparazzi Party, Tricia Izzo, Tricia Izzo Rodan & Fields Failed to deliver item ordered Martinsburg West Virginia
Patricia and I had entered into an agreement to swap Direct Sales orders. I provided her with her order, she didn't give me mine.
I contacted the Direct Sales company she was representing (Scentsy), they said that their reps are not allowed to do this and that I would have to fig...
Entity
Categories: Sales People
4, Report:
#1343373
Posted Date:
Dec 15 2016
Rodan & Fields Return Policy Internet
I received a product from Rodan & Fields that no longer worked on my skin, a facial cleanser. Because you must register as a preferred customer to receive a better price and shipping, this product was automatically shipped to me.
I contacted the sales person, who sent me a link ...
Entity
Categories: Advertising / Deceptive
5, Report:
#1292364
Posted Date:
Mar 08 2016
RODAN FIELDS Once you buy ONE a product you are set up on auto renewing every month without customer permission USA Nationwide
RODAN FIELDS.. Bought couple products to try them. Said it would be 220 but once received the rep added a $20 Preferred customer fee which I kne nothing about so total was &250. The products were terrible and did not do what was explained to me. Then couple weeks later receive...
Entity
Categories: Beauty Products
6, Report:
#1020398
Posted Date:
Feb 26 2013
Proactiv Solution Rodan &Fields Charged my Credit Card without my Authorization Months After I Canceled My Order! Arden, North Carolina
Canceled my order in October 2012. Had a cancellation number. They would send me come back emails so I knew it was canceled.
February 25 2013, I receive a shipment out of the blue. When I call them I spoke to a customer service rep who ended up giving me 3 options.
1. I could ...
Entity
Categories: Misc. Health Specialists
7, Report:
#837295
Posted Date:
Feb 10 2012
Rodan & Fields Proactiv Solution ,Guthy Renker, I had an account with Proactiv from 2004 to 2007 at which time I cancelled. I began receiving packages again in Oct. 2011, but was billed two years for product I never received and they wouldn't supp Des Moines, Iowa
I signed up with Proactiv to receive product on a regular basis in 2004. When my daugher was a junior in high school, she went to a dermatologist and started taking Acutane. Proactiv was cancelled.
In Oct. of 2011, I again received a Proactiv package, which I d...
Entity
Categories: Beauty Products
8, Report:
#723366
Posted Date:
Apr 29 2011
Proactiv Solution Rodan & Fields Guthy-Renker, LLC Bait & Switch - Offer a 30 day product via online then send you a 90 via mail. Des Moines, Iowa
I received several emails from Proactive offering a full size product if I returned for $10. Normally I go to the mall and get it from the kiosk so that I don't have to deal with issues. However this offer stated that they would only send me a 30 day supply. So it looked like ...
Entity
Categories: Infomercial Rip-offs
9, Report:
#271400
Posted Date:
Sep 20 2010
Proactiv Solution By Guthy-Renker And Rodan & Fields Look what Proactiv Solution did to my face! Went from mild acne to severe painful acne! ripoff Internet
I started using Proactiv in June 2005 to treat my mild acne. Over the next several months of using Proactiv, I suffered severe outbreaks of skin lesions that I had never experienced before using the product. When inquiring about these severe outbreaks, Guthy-Renkers unlicensed medic...
Entity
Categories: Corrupt Companies
10, Report:
#632877
Posted Date:
Aug 18 2010
Proactiv Solution ,by Guthy Renker - Rodan & Fields, NO REFUND OF AUTOMATIC CHARGES DES MOINES, Iowa
This company HAS VERY BAD customer service. I ordered a product for my pre-teen daughter and she had a terrible skin reaction. I told them that I was going to return the second shipment because it arrived before I could stop the shipment. They said it had to be returned within 60 da...
Entity
Categories: Drug Manufacturers
11, Report:
#632018
Posted Date:
Aug 17 2010
Rodan & Fields Proactiv Solution Meagan, in billing, did not want to cancel a charge on a returned item they received. Des Moines, Iowa
In May of this year a one time purchase of the Proactiv Solution product was made for my daughter for her wedding day. In June, I received an additional package from the company without any request on my part. The package was returned, with a notation that cancel the acc...
Entity
Categories: Miscellaneous Companies
12, Report:
#597965
Posted Date:
Apr 29 2010
Proactiv Solution ,by Guthy Renker - Rodan & Fields, Proactive Over Charged us. Cancelled account in Jan 09 and they reopened the account in Jul 09 without our permission. Des Moines, Iowa
Product provides some help for some people but, not us.
Biggest problem is cancelling. Company apparently refused to cancel account when requested. I cancelled the account in January 2009 based on their records. After cancelling and closing my account and auto-pay, not so p...
Entity
Categories: Misc. Health Specialists
13, Report:
#591236
Posted Date:
Apr 09 2010
Proactiv Solution (by Guthy Renker - Rodan & Fields) unauthorized charges Internet
I made an initial order with Proactive and was charged March 11th 2010 in the amount of 29.95 and received my package March 15th. Two weeks later a charge was made to my account in the amount of 37.94 for an additional package that I did not request. I immediately called on Mar...
Entity
Categories: Drug Manufacturers
14, Report:
#586454
Posted Date:
Mar 28 2010
Proactiv Solution (by Guthy Renker - Rodan & Fields) Proactiv Skin Care AVOID!!! DO NOT ORDER!! I have been trying to cancel my account for over 1 year each time they say they will send out a letter confirming but it does not happen more product shows up 6 weeks they bill des moines, Iowa *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!
AVOID PROACTIV THE WILL AUTO BILL YOUR CREDIT CARD AND WILL NOT STOP!!!!
I have been trying to cancel my account for over 1 year, each time I get the same result a letter will be sent confirming the cancelation. 6 weeks later more product show ups and they bill my Credit Card, when...
Entity
Categories: Drug Manufacturers
15, Report:
#586173
Posted Date:
Mar 27 2010
Proactiv Solution (by Guthy Renker - Rodan & Fields) Fraud, and Overcharged Scam San Leandro, California
Simple and straight to the point. I purchased Proactiv Solution as of 1/22/10. After nearly a month of using this, I decided this was not for me and went to cancel this membership right after the second billing. Proactiv Solution are scammers. Not only did ...
Entity
Categories: Drug Manufacturers
16, Report:
#579881
Posted Date:
Mar 11 2010
Proactiv Solution (by Guthy Renker - Rodan & Fields) SCAMMED BY PROACTIVE SPRIGN, Texas
DONT TRY PROACTIV!!! First off the product didnt work for me. I tried for several months and it made NO difference. That is not what this complaint is about. After several months as a member with this company, I called cust service and cancelled my monthly kit subscription. This was...
Entity
Categories: Customer
17, Report:
#554141
Posted Date:
Jan 14 2010
Proactiv Solution (by Guthy Renker - Rodan & Fields) Biggest rip-off I've ever come across! Internet
Yes, I too was mislead by the many happy faces on www.proactiv.com testifying as to how well the Proactiv products work.
The company does advise the customers to use the products for at least 60 days in order to see results, and say they would give me my money back...
Entity
Categories: Drug Manufacturers
18, Report:
#525707
Posted Date:
Nov 19 2009
Proactiv Solution By Guthy-Renker And Rodan & Fields Proactiv Solution Auto-ship Internet
Upon signing up for one month's supply of the Proactiv acne system I was asked if I wanted to lock-in the pricing for future purchases by signing up for their auto-ship program. I refused, but later discovered they had indeed signed me up and only cancelled the auto-ship once ...
Entity
Categories: Credit Card Fraud
19, Report:
#458303
Posted Date:
Jun 04 2009
Rodan & fields Proactive Solution Orderd one for $19.95, told to stop all orders on future orders, do not send - cancel Des Moines Iowa
This scam ripoff, is just another that uses the internet to rip people off. We orderd 1 19.95 proactive solution, did not work, contacted company to stop all future orders, do not ship or charge My credit card. 3 weeks later I recieve another shipment of proactive solution, mailed b...
Entity
Categories: BBB Better Business Bureau
20, Report:
#146514
Posted Date:
Jun 17 2005
Proactiv, Rodan & Fields Unethical Automatic Shipments, difficult to return, keep shipping and charging, ripoff! Des Moines Iowa
Upon ordering, Proactiv enrolls buyer in a club and buyer begins to receive automatic shipments for which their credit card is billed.
I called Proactiv customer service to get a physical (not PO) address to return an unopened shipment and my first, partially used shipment (ok ...
Entity
Categories: Advertising / Deceptive
21, Report:
#37459
Posted Date:
Jun 22 2004
Rodan & Fields Proactiv Solution Total Ripoff PRODUCT NEVER SENT, CONTINOUS BILLING FOR ITEM NEVER RECEIVED OR REPLACEMENTS SENT. ripoff Des Moines Iowa
I purchased in October 2002 a well-known acne medication from a television infomercial featuring Vannessa Williams - Proactive Solution. Well after a family member had suggested I start using it for my acne. I called to purchase the product.
After the telphone call the charge...
Entity
Categories: Beauty Products