1, Report:
#1163808
Posted Date:
Jul 21 2014
Gateway Computers, Teleplan Acer Computers Won't stand behind product Dallas Texas
I purchased a laptop at the end of Feb. 2013. Since then, the bottom tray of the laptop has been replaced twice and now needs to be replaced for a third time, due to the spot where the hinge for the lid is secured down to the bottom tray breaking. The first couple of times, I pa...
Entity
Gateway Computers, Teleplan, Dallas, Texas, 1
Author
Chris, Crystal Lake, Illinois
Categories: Computer Manufactures
2, Report:
#1115133
Posted Date:
Jan 15 2014
Computer Finance LLC Gateway Computers Fraudulant Reporting Greenville South Carolina
I have received letters and phone calls for an account I don't own and never have. I build computers for a living so there would be NO REASON why I would purchase a computer through Computer Finance LLC or gateway computers. My anger has gotton to the point where I hung ...
Entity
Computer Finance LLC, Greenville, South Carolina, 1
Author
Spirit Computers, Griffin, Georgia
Categories: Credit & Debt Services
3, Report:
#1069308
Posted Date:
Jul 23 2013
emachinesredeem, AKA Acer/Gateway Computers Class action settlement certificate can ONLY be used for USED and REFURBISHED product...
Class action settlement against Emachines can only be used for Acer and Gateway used and refurbished products. Very few or no products available on internet site Should be able to use certificate for new products at any source with full warranty and availability.
Entity
emachinesredeem, Providence, , Rhode Island, 1
Author
Mary Ann, Norwood, Colorado
Categories: Computer Manufaturers
4, Report:
#966251
Posted Date:
Nov 08 2012
Gateway Computers POS, Broken Support is Impossible to contact. Unable to email, unable to call up, no chat!! Internet, California...
We were unable to call support, their website says that my computer is out of warranty but we just got it from Newegg.com a few months back. Newegg says that it came with a 1 year warranty from the date of purchase. Please understand, this isn't a $200 computer, we purch...
Entity
Gateway Computers, Internet, California, 1
Author
Pat, Tucson, Arizona, United States of A...
Categories: Computer Manufaturers
5, Report:
#854571
Posted Date:
Mar 16 2012
Gateway Computers Does not honor warranty wants you to pay Internet
Years ago we purchased Gateway computers and had numerous problems, we haven't purchased another until recently, it was the cheaper, BIG BIG MISTAKE. The Gateway supposedly has a year warranty; however, they do not honor that. I stopped being able to connect to the internet several ...
Entity
Gateway Computers, Internet, 1
Author
stormy6584, United States of America
Categories: Computer Dealers
6, Report:
#842141
Posted Date:
Feb 20 2012
Answers by Gateway Gateway Computers Fraud, No Computer Support, Terrible Customer Service Internet
My computer stopped working and I called Gateway for support. I was referred to a "service" called Answers By. I was told that my problem is software related and can be fixed on the phone, but I need to pay $99 to get support. I gave them my credit card and after spending 3 hours on...
Entity
Answers by Gateway, Internet, 1
Author
Sal, Hinsdale, Illinois, United States o...
Categories: Computer Service & Repair
7, Report:
#744504
Posted Date:
Jun 24 2011
Gateway Computers E Machine Low Quality, poor customer service, deceptive, Rip Off , Internet
I purchased a Gateway Laptop from QVC last year (13 months ago). The purchase price was $576. Just two weeks ago the laptop hard drive went bad and is now inoperable. I was upset thinking I paid over $500 for this laptop and it should have lasted alot longer for the price after all ...
Entity
Gateway Computers, Internet, Internet, 1
Author
Wildman, ARLINGTON, Washington, U.S.A.
Categories: Computer Manufaturers
8, Report:
#739416
Posted Date:
Jun 11 2011
Acer America Corporation Acer America owns Gateway Computers Got screwed by Acer America (Gateway Computers) Internet
If you want to get a good screwing !Buy an Acer or Gateway computer.
Entity
Acer America Corporation, Internet, 1
Author
Bill, Amarillo, Texas, USA
Categories: Computer Manufaturers
9, Report:
#703452
Posted Date:
Mar 07 2011
Gateway, Inc. Gateway Inc. / Gateway Computers RIP OFF DO NOT BUY A GATEWAY Irvine, California
I contacted Gateway to get simple documentation for a video card that THEY put in their system to find out how to get dual monitor support. They are complete morons. They told me I had to pay 200 dollars to get an answer to the simple question of. Does your video card that you put i...
Entity
Gateway, Inc., Irvine, California, 1
Author
Antitechskills, Tucson, Arizona, U.S.A.
Categories: Computer Manufaturers
10, Report:
#636969
Posted Date:
Sep 02 2010
Gateway Gateway Computers WARNING, DO NOT BUY FROM GATEWAY!!!!!!! Internet
I purchased a gateway computer on 4/19/2010. Just recently the hard drive went down and would not boot. I took it back to best buy to see what they could do. They sent it off to be repaired and told me I would have to call gateway and get a recovery disk, as they could not do tha...
Entity
Gateway, Internet, 1
Author
Neil, Texas, United States of America
Categories: Computer Service & Repair
11, Report:
#630106
Posted Date:
Aug 10 2010
Gateway Computers Gateway, Inc. Do not buy a Gateway computer, service is TERRIBLE Irvine, California
Do not buy Gateway. I purchased a top of the line laptop with an extended warranty. When I had a problem, I found Gateway had sold my warranty to an unstable company that has since gone out of business leaving me and thousands of others without support.
Entity
Gateway Computers, Irvine, California, 1
Author
MdDr, Albuquerque, New Mexico, United St...
Categories: Computer Dealers
12, Report:
#616682
Posted Date:
Jan 17 2013
Gateway Computers, Inc. Answers by Gateway charge me $129.99 on my debit card did not provide any tech support,refused to refund ...
I purchased a Gateway Media 601S MC Computer.And I was having issue with the sound. The sound stop working.So I decided to order services through Answers by Gateway Tech support since it was out of warranty. They now have two levels of services. I chose the one for $129.99 and that ...
Entity
Gateway Computers, Inc., Internet, Internet, 1
Author
Na, lynn, Massachusetts, United States o...
Categories: Computer Service & Repair
13, Report:
#588067
Posted Date:
Apr 01 2010
Gateway Computers Tech Support and Customer Service Failed to honor warranty. irvine, California
Note: I am writing this report knowing nothing will probably happen.
Here's a play by play:
1. In June 2009, I purchased a Gateway Computer from Best Buy, it came with a 1-year manufacturer warranty, and I purchased the Black-Tie Protection from Geek Squad (loc...
Entity
Gateway Computers Tech Support and Customer Service, irvine, California, 1
Author
Brandon, MESA, Arizona, United States of...
Categories: Computer Software
15, Report:
#563294
Posted Date:
Jul 22 2012
Gateway Computers, Inc. Answers by Gateway charged $199.99 on my credit card - did not provide any service - refused to reverse th...
The Gateway Laptop Model MT6709 I purchased in May 2007, crashed on 1/09/2010 - I contacted Costco where I had purchased it and was connected on a 3-way call with Gateway support.
Gateway told me that they could repair the computer over the phone however since the warranty had expi...
Entity
Gateway Computers, Inc., Internet, 1
Author
frances, irvine, California, United Stat...
Categories: Computer Service & Repair
16, Report:
#531586
Posted Date:
Dec 01 2009
Gateway computers Was told by Gateway Support that a recovery disk for my Gateway Solo 4026 Laptop would be shipped to me within ...
My Gateway Solo 4026 Laptop crashed numerous times and was easily restored with the utilities provided. Then I had a crash that required a recovery disk from Gateway. Upon calling Gateway support I was promised that a recovery disk would be shipped to me for a fee of $20. ...
Entity
Gateway computers, Internet, Internet, 1
Author
R. G. Davis, Virginia Beach, Virginia, U...
Categories: Computer Software
17, Report:
#520859
Posted Date:
Nov 07 2009
Gateway computers / support Customer Support os a JOKE Irvine, California
Several Months ago the OS on my notebook crashed. I called Gateway to get recovery disks since I did not have these in my possession. I was told it would take 3-4 weeks to arrive and I needed to pay $20+ for them to be shipped. It did not matter that I run a busine...
Entity
Gateway computers / support, Irvine, California, 1
Author
MAC, Tipton, Indiana, United States of A...
Categories: Computer Manufaturers
18, Report:
#517353
Posted Date:
Oct 30 2009
Gateway Computers - gateway Tech Support Non technical tech support staffInternet
I bought a gateway and it was nothing but a nightmare. The tech support was the absolute worse. My video card stopped working and I went to the support site and talked live to a technical support person. I was told that most games aren't supported or compatible with my system. Now t...
Entity
Gateway Computers - gateway Tech Support, Internet, 1
Author
dchanconsultant, United States of Americ...
Categories: Computer Help Desk
19, Report:
#498815
Posted Date:
Sep 22 2009
Gateway computers This the third time I have to send my computer back for repairs and at my expence. Irvine, California
After calling Gateway customer service, and they are very hard to understand. Another business a sell-out to the American consumer and employment.
This is the third time I have to send my computer for repairs and it is at my expense. When I spoke to someone in America the highest l...
Entity
Gateway computers, Irvine, California, 1
Author
Janet Wallace, Port Saint Lucie, Florida...
Categories: Computer Service & Repair
20, Report:
#498588
Posted Date:
Sep 22 2009
MPC Computers Micron Computers, Gateway Computers Extended Warranty not honored Nampa, Idaho
I had a computer custom built (my 5th over 12 years) by Micron/MPC Corp computers in February 2008 and paid for extra upgrades, as well as a 3 year warranty. In May of 2009, the nVidia graphics card stopped working (there is a lower end one on the motherboard). MPC is no...
Entity
MPC Computers, Nampa, Idaho, 1
Author
flamingoland, Rhode Island, USA
Categories: Computer Manufaturers
21, Report:
#491681
Posted Date:
Sep 08 2009
Gateway MPC Gateway Gateway Computers Warranty ripoff Irvine, California
I purchased an extended 3-year warranty on my Gateway Tablet M285-E computer. The computer now needs servicing.
Going online, I find I have (as of this writing) 32 days left in my warranty. I ask Gateway to send me an RMA so I can send the computer back. Gateway, ...
Entity
Gateway MPC, Irvine, California, 1
Author
Bryan, Chandler, Arizona, USA
Categories: Computer Manufaturers
22, Report:
#487022
Posted Date:
Aug 29 2009
Gateway Computers - MPC Computers MPC computers purchased 4 yr extended warranty for my laptop model # M250x. Screen is cracked. ...
I purchasesd a gateway laptop computer in 2004. Purchased a 4 yr full extended warranty at the time. Laptop screen cracked. Gateway computers ignores any requests for information and refers me to MPC computers. Cannot find online MPC support and they do not respond to phone calls. I...
Entity
Gateway Computers - MPC Computers, nampa, Idaho, 1
Author
Hank, Jackson, New Jersey, USA
Categories: Computer Manufactures
23, Report:
#474638
Posted Date:
Jul 29 2009
Gateway Computers Terrible Customer Service Irvine California
I bought a Gateway laptop computer in April of 2008. Two weeks later it would not shut down without simply holding down the power button. Customer service could not figure it out and had me restore my system four times before they finally told me to send it in. They kept my computer...
Entity
Gateway Computers, Irvine, California, 1
Categories: On-Line Stores
24, Report:
#472301
Posted Date:
Jul 22 2009
Gateway Computers Faulty equipment not acknowledged by the manufacturer Internet
Bought a Gateway Laptop for $600. Good deal at that time.
Box was refurbished, but it came with a 90 day warranty. After the warranty expired the computer just stopped working. The small clamp insite the laptop loose (this is common for the M series laptops) and it hit the mothe...
Entity
Gateway Computers, Internet, 1
Categories: Computer Manufaturers
25, Report:
#463133
Posted Date:
Jun 20 2009
Gateway Computers Doing whatever they possible can to get out of honoring there warranty gateway.com Internet
I HAVE NEVER experience such terrible customer service in my life... I bought a Gateway computer from walmart, really because of the price... I had heard they were flimsy so I made sure I bought an extended warranty in case something went wrong. After a couple of weeks the screen br...
Entity
Gateway Computers, Www.gateway.com, Nationwide, 1
Categories: Miscellaneous Companies
