401, Report: #1785
Posted Date: Mar 11 2001
COMP USA lacks Customer Service *REBUTTAL .. employee defense *EDITORS NOTE: more bull
I just bought a Compaq PC at COMP USA from their main New York City location. A few weeks back, my computer crashed and I decided to call the store location to see if I could get some support. I was greeted with the rudest, most indifferent staff. One gentleman who was comple...
Categories: Computer Stores
402, Report: #1957
Posted Date: Jan 11 2001
CompUSA Computer Rip-off *REBUTTAL ..clearly blaming the wrong company *EDITORS REBUTTAL ..not so
In September of 1999 I purchased a computer, monitor etc., from CompUSA and with that purchased was promised a rebate check ($400.00) within 6-8 weeks if I signed up with the service (internet) for 3 years. To my surprise 30 weeks later I haven't received a rebate check even thr...
403, Report: #2360
Posted Date: Sep 24 2000
Gateway Customer Support? Not unless you pay for it! * Rebuttal ..don't blame Gateway
I have had a Gateway computer for about a year and a half now. I've been wanting to upgrade my memory for some time and that time has come. Being a fairly easy operation, I went to Comp USA to buy a memory module that fit Gateways specifications. The first one didn't work at all,...
404, Report: #2628
Posted Date: Jul 08 2000
COMPUSA, Peoria, Arizona service warranty reality. Case #1-54LSU
I was told by the salesman at CompUSA, by the manager at the store, and by their clever brochures and posters that by buying the full warranty package upgrade I would never have to take my computer or its accessories in. Guaranteed in-home servicing on all computer components and m...
405, Report: #1482
Posted Date: Mar 04 2000
Comp USA repair service sucks
My computer tech was on vacation and I brought my unit to Comp USA. It seems a registry file had corrupted. They kept it for almost 2 weeks (giving me a song and dance each time I called)and then said they would have to reformat the hard drive and I would lose everything. After ...
406, Report: #1322
Posted Date: Feb 21 2000
Compuserve/CompUSA Computer Rebate Program
Purchase a computer Thanksgiving 1999 weekend. CompUSA provided through Compuserve a rebate of $150.00 . I sent in the paperwork via parcel post registered receipt #Z1999523747. I got the green card back from the Compaq System Savings 2 Rebate address of POB 8446, Young America, ...
Categories: Internet Marketing Companies
407, Report: #979
Posted Date: Dec 09 1999
CompUSA Service Plans
Two years ago I purchased a computer, monitor and extended service plan from COMPUSA. Two months ago the monitor died. It was manufactured by COMPUSA. I called them and have been trying to get them to honor either the service plan that I purchased or the three year manufacturer...