1, Report:
#804530
Posted Date:
Dec 03 2011
City Assure , Circut City's buyer protection plan a scam, Pd., $399 for the sevice sent it back 5 times for repair and still will not replace Internet, Internet
We purchased a Hewlett Packard laptop computer from Circuit City for $679.99. With this purchase we also purchased the City Assure protection plan for $399.99. About 5 months later the laptop would not start up. So we contacted City assure and they advised us to take the l...
Entity
Categories: Warranty Companies
2, Report:
#704926
Posted Date:
Mar 10 2011
City Assure Circuit City Protection Plan is a waste of money because they make up exclusions as they go along , Internet
We purchased a Garmin GPS at Circuit City and also purchased the Advantage Protection Plan. Recently the power cable that plugs into the car fell apart. The plan is still in effect. As there are no Circuit City stores any longer, we called City Assure (the third party in...
Entity
Categories: Miscellaneous Electronics
3, Report:
#691208
Posted Date:
Feb 05 2011
Assurant, Inc city Assure city Assure, will not repair or replace my laptop, Internet
Hello!
I have a HP laptop Pavilion dv 6000 serial # CNF6512VT7 . I bought it from circuit city on feb,13,2007 with four years warranty and I paid almost $ 450.00 for the warranty. I've sent this laptop to city assure a couple of times and the fixed it. but on jan,7 ,2011. I had pro...
Entity
Categories: Miscellaneous Electronics
4, Report:
#617935
Posted Date:
Jul 16 2010
Circuit City / City Assure Over a month and still no replacement! Internet
The lamp in my video projector burned out as was to be expected. Luckily i opted for the Circuit City advantage protection plan so im good to go. A new bulb was just a phone call away, or was it?So the bulb blew and i couldnt find my receipt. Circuit City is alread...
Entity
Categories: Warranty Companies
5, Report:
#599617
Posted Date:
May 03 2010
city assure.com circuit city warranty repair co. failure to do in warranty repairs in a timely fashion and no followup , Internet
I HAVE BEENTRYING FOR NEARLY A MONTH NOW TO GET IN WARRANTY REPAIRS TO MY HEWLETT PACKARD DESKTOP COMPUTER, THE FIRST TECHNICIAN CAME OUT ORDERED A MOTHERBOARD AND NEVER CAME BACK THE SECOND TECHNICIAN FRO ANOTHER REPAI CO CAME OUT SAID I NEEDED A NEW HARDDRIVE AND ORDERED IT SUPPOS...
Entity
Categories: Miscellaneous Electronics
6, Report:
#586243
Posted Date:
Mar 27 2010
Circuit City - City Advantage Extended Warranty Plan Circuit City Refused to Honor Warranty Internet
I bought a Toshiba laptop from Circuit City in March 2007. I additionally bought the (expensive) total warranty plan.
In May 2009, the fan started making a loud, grinding, whirring noise. Additionally, the screen had one line of pixelated cells running down the middle...
Entity
Categories: Computer Service & Repair
8, Report:
#472780
Posted Date:
Jan 24 2010
Circuit City - City Assure - GoToAssist Need extended warranty information about my laptop; can't get thru to anyone on phone or on live chat on internet Tallahassee Florida
I have a laptop with a cracked face plate on my HP Pavilion PC. I didn't drop it, so I have no idea why it's cracking. I bought the laptop at Circuit City and bought the super duper extended cover anything warranty. I've been on hold for City Assure.com for 1.5 hours. I also we...
Entity
Categories: Computer Service & Repair
9, Report:
#481787
Posted Date:
Aug 18 2009
City Assure By Circuit City When battery failed they sent me a lemon battery that failed days after battery warranty expired Internet
Ever since Circuit City went under the service at City Assure (their 3rd party warranty provider) has gone down with it. Called 3 times in a 24 hour period with hold times averaging 50 minutes. On all three occasions when I was transferred to a supervisor I was mysteriously disconne...
Entity
Categories: Computer Manufactures, Audio & Electronic Retail Stores
10, Report:
#443562
Posted Date:
Apr 15 2009
Circuit city and city assura does not honor the warranty. Rego Park New York
I bought last year in circuit city a HP Pavillion Laptop and the price of the computer was $899.99 + tax. but I decided to buy a advantage proteccion Plan that I spend 350.00 more (1200 + dlls approximate) that this warranty cover a physical damage, what happen now? my computer w...
Entity
Categories: Computer Service & Repair
11, Report:
#435826
Posted Date:
Mar 20 2009
City Assure - Circuit City Their Database information on Product is incomplete Atlanta georgia
Since circuit city is out of business you can pretty much scrap your warranty. After a nice chat with the representatives of City Assure which use to be Circuity City Advantage, or so they say, they could not locate my product. I would have to find the original ticket number that ...
Entity
Categories: Warranty Companies
12, Report:
#422880
Posted Date:
Feb 12 2009
Circuit City / City Assure I am not being help to resloved this problem and getting misleaded information Baltimore Maryland
I bought a VCR/DVD recorder from Circuit City of January 2008. When I purchase this unit I purchase extended warranty and now I am having problems with this unit and City Assurance whom are responsible for extended warranty purchases are giving me the running around and I have my ba...
Entity
Categories: Miscellaneous Electronics
13, Report:
#408048
Posted Date:
Jan 26 2009
Circuit City - City Assure Circuit City Advantage Protection Plan Center/ City Assure Circuit City not honoring warranty on problematic Toshiba laptop Atlanta Georgia
Almost 3 years ago, I purchased a Toshiba laptop from Circuit City. I also purchased a 4 year extended warranty. Immediately, I began experiencing problems with the laptop overheating and shutting down. I called the warranty company and began the arduous process of getting the lapt...
Entity
Categories: Miscellaneous Companies
14, Report:
#369495
Posted Date:
Oct 30 2008
Circuit City circuit city did not honor the warranty that i purchased from them Memphis Tennessee
I bought the warranty Circuit City Assure/Firedog when I bought my computer from circuit city. I bought a Sony Vaio computer. The keyboard on my computer stopped working and I contacted Circuit City. The computer was only about 6 months old. Circuit City replaced my Sony keyboa...
Entity
Categories: Computer Manufactures
15, Report:
#354170
Posted Date:
Sep 06 2008
Circuit City--City Assure Refusal to return hard drive from laptop sent in for repair DalFT. Worth Texas
I bought a Tosiba laptop from Circuit City in Madison, Wisconsin with the extended warrenty.
When I had a problem with liquid damage and sticky keys I took it back to the store where I bought it and was told that they do not do repairs at the store and the laptop needed to be sen...
Entity
Categories: Computer Service & Repair
16, Report:
#365218
Posted Date:
Aug 21 2008
Circuit City, Extended Warranty Foul-up Purchased 4 year warranty on laptop & they put it on free Router we didn't even want, it was free with computer as a promotion. Memphis Tennessee
On August 1, 2005, we purchased a Toshiba laptop for our daughter who was going off to college 5 hours away from us in just a few weeks. Circuit City was having a promotion where with the purchase of this computer we received a wireless router for free and a case for the laptop for...
Entity
Categories: BBB Better Business Bureau
17, Report:
#317805
Posted Date:
Mar 22 2008
City Assure By Circuit City Wiped my hard drive for no reason, fixed my computer twice, and it appears I might still have the same problem Chicago Illinois
I have a Toshiba Satellite laptop. While on vacation in Sonoma California, the laptop started getting stuck at the BIOS page. After returning home, the problem got progressively worse every day.
We weren't sure what was wrong because it would just lock up for no reason, a...
Entity
Categories: Computer Service & Repair
18, Report:
#296414
Posted Date:
Jan 02 2008
Circuit City City Assure Protection Plan Honoring Protection Plan PLUS with accidental damage Atlanta Georgia
I purchased a HP laptop from Circuit City along with the extended warranty covering for accidental damage in September 2005. Although I didn't have any accidental damages, I have had several problems with the warranty and the company not adhering to the terms of the warranty.
Th...
Entity
Categories: Computer Service & Repair
19, Report:
#237447
Posted Date:
Feb 28 2007
Circuit City, City Advantage, City Assure, The Assurant Group,Damaging my expensive HP Laptop, failing to repair such laptop, and not following through with original offer for full replacement cost. Coral Springs, Florida
First off, my HP Pavillion Laptop, in perfect condition, was sent in for repair due to screen being black when turned on and not starting up. After many attempts, it would power up, but with colored bars/bands, and icons appeared to be in safe mode. It was sent in, repaired, and s...
Entity
Categories: Computer Service & Repair