1, Report:
#607177
Posted Date:
Feb 18 2011
Cal Spas - California Acrylic Industries, Inc. California Acrylic Industries Defective cabinet panels are warping when touching spa water Internet
I purchased a Cal Spa Avalon spa from their Vista dealer in 2007 for about $8K. Last year the panels on the side of the spa where you enter and exit started warping. By March this year the problem got so bad that the panels started peeling off the spa and protruding outw...
Entity
Categories: Pools & Saunas
2, Report:
#439133
Posted Date:
Apr 23 2009
Cal Spas, California Acrylic Industries, C.A.I Warranty not Honored $10,000 down the drain Pomona California
Cal Spas
California Acrylic Industries
C.A.I Customer Service Department
1460 East Ninth Street
Pomona, CA 91766
1.800.225.7727
FAX: 1-909-629-3890
Issue:
Tub is pulling 58 ampere through its system. Tub was pulling 35amper according to factory's own quality control sheet...
Entity
Categories: Pools & Saunas
3, Report:
#433855
Posted Date:
Mar 23 2009
CALSPACALIFORNIA ACRYLIC INDUSTRIES WORTHLESS WARRANTY POMONA California
Hot tub failed. Took it to Spa Gallery in Lexington KY, where I had purchased it. they repaired with a new pump. Cal Spa and Spa Gallery both agreed it was under the manufacturers warranty. Cal Spa said they would send a credit to Spa Gallery, Spa Gallery would not honor the c...
Entity
Categories: Pools & Saunas
4, Report:
#341132
Posted Date:
Jun 17 2008
California Acrylic Industries - Cal Spas Cal Spa caught fire 5 months ago, won't honor warranty, shipping from MI to CA my responsibility Pomona California
I purchased a Cal Spa almost five years ago, and with the exception of a heater or pump (I cant remember which) that needed to be replaced a couple years ago, I have had no problems with it until February of this year.
One evening, in February, my daughter saw smoke billowing f...
Entity
Categories: Health Spas
5, Report:
#107973
Posted Date:
May 04 2007
CalSpas Aka California Acrylic Industries In hot water from ripoff from CalSpas warranty is only an illusion Pomona California
On July 1, 2000 my wife and I purchase a Genesis Pacifica spa from CalSpas in Grand Junction, Colorado after having to reorder the spa because the company ordered the wrong one originally the spa was delivered on August 15, 2000.
On July 6, 2001 two cracks in the shell were dis...
Entity
Categories: Pools & Saunas
6, Report:
#122133
Posted Date:
Aug 29 2005
Cal Spas - California Acrylic Industries fraud poor customer service and backsteps on gazeebo Pomona California
I bought a spa and gazeebo package from the Ontario Superstore that cost $12,500+. Upon delivery, the gazeebo was not made correctly. I ordered a 10 X 12 and they made a 12 x 12. After arguing with Joy at the corporate office concerning the fact that they expected the second half of...
Entity
Categories: Pools & Saunas
7, Report:
#124789
Posted Date:
Jan 04 2005
California Acrylic Industries - Cal Spas warranty ripoff 5-year warranty mysteriously changes to one year Pomona California
I purchased my Cal spas Genesis Atlantic spa in june of 2001. Within several months of the spa being installed one of the motors failed. Within a year after that a second motor failed.
With the failure of the second motor is where the trouble started. The dealer I purchased the s...
Entity
Categories: Pools & Saunas
8, Report:
#1690
Posted Date:
Mar 28 2000
cal spa
We purchased a Cal Spa 10/97 and since then it has been broken 5 times.We have a 5 year warranty but the company is making us pay to have it fixed. The spa last broke 10/99 and is still not fixed because of all the red tape. When we called for repairs we found the store of purchase ...
Entity
Categories: Pools & Saunas