1, Report:
#1324786
Posted Date:
Aug 26 2016
Answers By Gateway Answers By Took payment, but did not resolve the issue Internet
I came to work to a Gateway cumputer that had a black screen, when I tried to reboot. no boot was detected and an error message File:\BCD Error code: Oxc0000098 came up stating that I would need a recovery tool.
Since my computer came with no recovery disc, I proceeded on another co...
Entity
Answers By Gateway
Categories: Computer Service & Repair
2, Report:
#1156414
Posted Date:
Jun 21 2014
answers by gateway, acer Don't worry about it but unable to fix no refund India
First call- We've seen this problem before, don't worry. from salesman. Similar response from first technician. After six calls told they can't do anything its my hard drive. Tried with two other hard drives on hand- Again they were wrong.
Customer service refused any refund. I'm le...
Entity
answers by
Categories: Computer Service & Repair
3, Report:
#1150582
Posted Date:
May 29 2014
Answers by Gateway Lies,Lies and More Lies! Very Dishonest! Internet
Entity
Answers by Gateway
Categories: Computer Service & Repair
4, Report:
#1089177
Posted Date:
Oct 03 2013
Answer by Gateway I'm another victim of deceptive sales and incompetent staff Internet
I had a message about Windows & not being genuine pop up - Since that was part of the pre-installed software on my Gateway desktop machine, I thought Gateway would know how to fix it. Boy, was I wrong.
Gateway was polite, but since my machine was 3 years old, and out of warranty,...
Entity
Answer by Gateway
Categories: Computer Software
5, Report:
#1048656
Posted Date:
May 06 2013
answers by gateway ; answers by Deception: required payment up front; guaranteed to fix comp; gave up after hour, refused refund. Internet
Every report I read is identical to what I wish to express in this report. When I balked at paying $99.99 up front before computer was fixed I was told by sales rep Russ (badge # GWSS153) the it was 100% guaranteed. After authorizing payment I was transferred to tech (Rayson) ...
Entity
answers by gateway
Categories: Computer Help Desk
6, Report:
#1012228
Posted Date:
Feb 11 2013
Answers By PC Support Answers By Gateway Refused refund after damaging my PC Irvine, California
I have an Acer PC that was out of warranty and was given the number of Answers By PC Support. I called Acer back after my experience, however they were totally aloof to my issue.
I originally called in because I had inconsistent wireless Internet connection. Af...
Entity
Answers By PC Support
Categories: Computer Service & Repair
7, Report:
#1012229
Posted Date:
Feb 11 2013
Answers By PC Support Answers By Gateway Refused refund after damaging my PC Irvine, California
I have an Acer PC that was out of warranty and was given the number of Answers By PC Support. I called Acer back after my experience, however they were totally aloof to my issue.
I originally called in because I had inconsistent wireless Internet connection. Af...
Entity
Answers By PC Support
Categories: Computer Service & Repair
8, Report:
#616682
Posted Date:
Jan 17 2013
Gateway Computers, Inc. Answers by Gateway charge me $129.99 on my debit card did not provide any tech support,refused to refund my money. The tech did not know what he was doing. Internet
I purchased a Gateway Media 601S MC Computer.And I was having issue with the sound. The sound stop working.So I decided to order services through Answers by Gateway Tech support since it was out of warranty. They now have two levels of services. I chose the one for $129.99 and that ...
Entity
Gateway Computers, Inc.
Categories: Computer Service & Repair
9, Report:
#990556
Posted Date:
Jan 03 2013
Gateway Computer Support Answers by Gateway; Answers by PC; Sutherland Global Support Bif RipOff -- Techs pretend to know what they are doing, instead messed up the best computer I ever had. Unfortunately, it was out of warranty and since this service was through the Gateway computer Pittsford, New York
The best computer I ever owned is a 2004 Gateway desktop. When I ran into what I later learned was a simple problem (but not to me), I contacted Gateway support. The out-of-warranty tech support, not disclosed, is a private company that subcontracts to people in India who are not tr...
Entity
Gateway Computer Support
Categories: Miscellaneous Electronics
10, Report:
#563294
Posted Date:
Jul 22 2012
Gateway Computers, Inc. Answers by Gateway charged $199.99 on my credit card - did not provide any service - refused to reverse the charge Internet *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!
The Gateway Laptop Model MT6709 I purchased in May 2007, crashed on 1/09/2010 - I contacted Costco where I had purchased it and was connected on a 3-way call with Gateway support.
Gateway told me that they could repair the computer over the phone however since the warranty had expi...
Entity
Gateway Computers, Inc.
Categories: Computer Service & Repair
11, Report:
#842141
Posted Date:
Feb 20 2012
Answers by Gateway Gateway Computers Fraud, No Computer Support, Terrible Customer Service Internet
My computer stopped working and I called Gateway for support. I was referred to a service called Answers By. I was told that my problem is software related and can be fixed on the phone, but I need to pay $99 to get support. I gave them my credit card and after spending 3 hours on t...
Entity
Answers by Gateway
Categories: Computer Service & Repair
12, Report:
#802427
Posted Date:
Nov 28 2011
Connie Shaheen fraudulent sale of extended warranty. Internet
WARNING: DO NOT BY THE EXTENDED WARRANTY OR TECH SUPPORT OFFERED BY GATEWAY. IT IS A SCAM THEY DO NOT HAVE A TECH SUPPORT TEAM, THEY TAKE YOUR MONEY AND LEAVE YOU HIGH AND DRY. HERE IS A SHORT REVIEW OF MY STORYMy computer (which is only 2 years old) suddenly crashed on me the other...
Entity
Connie Shaheen
Categories: Internet Service Providers
13, Report:
#520859
Posted Date:
Nov 07 2009
Gateway computers / support Customer Support os a JOKE Irvine, California
Several Months ago the OS on my notebook crashed. I called Gateway to get recovery disks since I did not have these in my possession. I was told it would take 3-4 weeks to arrive and I needed to pay $20+ for them to be shipped. It did not matter that I run a busine...
Entity
Gateway computers / support
Categories: Computer Manufaturers
