Complaint Review: Zetserver - ROMANIA

Even though unmettered

• 1Gbps Unmetered Traffic
• 480GB Pure SSD
• 32GB DDR4 RAM
• 6 core CPU (3.5Ghz)
• Linux / Windows
• Price: 160 Euro

Company compained about bandwith and cpu usage and threatened to stop services, They also unauthorized access the server to insepect my files. 

I no longer use them as a service as a result. 

As of this date I have still not been offered -- operable-- compensation.  

When I state -- operable--  here is my meaning.

1.  After many many compaints being offline for a week (3 to 4 days before at very least a explanation that your servers were down...) 

2.  NOW MIND YOU ALL THE WHILE YOUR SELLING SERVICE TO OTHERS  -- WORKING SERVICE ACCORDING TO YOU-- while your customer who paid and has lost everything  received no help.

3.   I placed a complaint here..    AHA!  your bottomline dollars are now at risk    you consider making the situation

right smh   (not true  LIE)

4.   You state on here you offer compensation    but your compensation was ANOTHER NOT WORKING SERVER!!!  smh  UNBELIEVABLE.      You state wait another WEEK for bandwidth issues to be resolved with some partner company.

I AM STILL WAITING!!!!!

I even emailed and emails are rejected  smh  bounce back.

I even made a counter offer    to provide me a DEDICATED SERVER for 2 months as compensation (very very very small price to pay under circumstances)     NO RESPONSE.

SO STILL NO WORKING VPS

NO DEDICATED SERVER

NOTHING THROUGH THIS SCAM COMPANY   just  a bunch of lies here on ripoff report to have your company APPEAR as if they are taking care of those they ripped off.

2 free months have been added to your account. Your server is online and working. Bandwidth upgrade will be processed as soon as possible.

If you read your response to my rebuttle it appears to be basically a copy and paste.

You state you offer compensation (which in my rebuttle I ask what compensation have you offered me ?)

Let me be clear.

1.  There is no financial compensation offered

2.  You are selling working servers  yet I have to wait a week before even -- OFFERED-- a server.   Then the server does not even work.    Now it is a bandwidth issue  and I have to wait a week or longer ?  Your words,  your email to me states this.

3.  Your have not offered even a refund

4.  You have not offered free service.   Not even a discount for not using a full month of service due to your technical issue...

I will agree it was -- possibly-- unavoidable   -- and-- yes although other companies back up their servers (my company I have been with 10 years backs servers up nightly)       Even with this I will agree that I should have backed up my server...   

Yes, the data loss comes at a -- great expense--.     And I have customers upset  -- right now--    while I  wait yet again for you to fix your server issues.

SO MY QUESTION IS WHAT COMPENSATION ARE YOU OFFERING OTHER THAN A SERVER THAT I HAVE TO PAY FOR AND -- STILL DOES NOT WORK--   AND MAYBE  JUST MAYBE   WILL WORK A WEEK FROM NOW.  Your track record would leave anyone wondering if this is just to buy more time for another excuse.

IF I HAVE TO PAY FOR THE SERVER THAT DOES NOT WORK

IF I AM NOT OFFERED A CREDIT  WHICH I HAVE NOT BEEN

IF I AM TOLD TO WAIT ANOTHER WEEK and maybe problem fixed

SO, WHAT COMPENSATION ?   PLEASE EXPLAIN  WHERE COMPENSATION IS OFFERED.

Maybe I need to copy and paste the complete history of complaints regarding this issue

The lack of response

The forum with others having similar issue

Or for that matter even here  someone else has a complaint.

You want to be more credible   start by speaking the truth        what compensation ?

1 + 2. Over 75% of the clients from the virtualization node had their services down. That's when we discovered the problem with the node. You and the rest 25% of clients still had the VPS up, but due to filesystem corruption, the VPSes could crash anytime, that's why we notified you to take an urgent backup. We asked then the datacenter to take down the node and recover any existing data from the disks. Part of VPS were recovered and migrated to another node.

3. We didn't expected this issue, so we have very limited space available for new installations. We had to order new hardware from our providers and we had to wait for the new hardware to be delivered. That's why the new deployment took a while.

4. We needed additional bandwidth capacity to sustain the entire traffic of the migrated servers. Cogent activated a new high capacity port today. We also upgraded the local peering ports. Next days Deutsche Telecom will also deploy an additional port for us. My colleagues are configuring right new the ports to upgrade the available capacity.

Compensation will be added to your account and to all clients being affected. We are really sorry for this inconvenience. Our staff is working 24/7 to solve this unexpected issue and offer the best solution to the affected clients. I will also respond you directly in your ticket from ZetServers page.

Zetserver,  actions speak louder than words and here your actions are extremely lacking.

1.  I will agree this node situation could happen to anyone however.   This was a ongoing issue you were aware of   due to my own notification a month earlier.  See ticket and response below,   in this response I was told I would not have this problem any more.

2.  When the server went down you did not notify myself and frankly there are others in a forum I communicated my problem to they to were not notified.   A simple email stating your aware of the issue would have gone a long way in the confidence in company department.    Instead you write  3 days later.

3.  Compensation ?   Let's see what compensation.   You wait a -- week-- or more to offer a new server  and that is by my repeated requests.    In fact you even stated repeatedly you provided a new server that was never there,   it took 6 emails stating please provide log in details   which I was rudely responded to with  the response below.  

As a result  days later -- again--  upon repeatedly stating there is not a new server on my account.  There is not log in information  here is the   below is the response I get.

4.  Then my programmer attempts to  reload a very old back up of data.  Considering the past 5 months of work were lost due to this  -- ongoing-- node issue.    And he states it is very very slow   unusable    so -- again-- I write    below is his quote to me  

"I'm trying to get things started, but holy crap is their network slow right now.  It took me 10 minutes just to get the root password changed.  Unless they fix it, this server will be completely unusable."

In return I write you  again NOOOOOO response.   So, I put in a SECOND ticket almost pleading with Zetserver to please just be honest   response below

Now I ask you with all the information in front of you.  What compensation ?   In fact  my account has a   bill due  smh  not even a free month of service is offered   smh

BELOW ARE ALL THE TICKETS  there are many many more correspondences  with me pleading for resonses that bottomline went unanswered.

[Ticket ID: 204792] SERVER VERY VERY VERY SLOW

Inbox

x

ZetServers Technical Support

7:55 AM (1 hour ago)

to me

ZetServers

Hel

We are waiting for a third party to upgrade our bandwidth, in order to expand our network on this location.

This may take up to 7-8 days or more because Eastern is almost here and they do not work on this holiday.

Kind Regards,

Brenka Mattheus - Technical Support

[email protected]

www.zetservers.com

----------------------------------------------

Ticket ID: #204792

Subject: SERVER VERY VERY VERY SLOW

Status: Answered

Ticket URL: https://zetservers.com/viewticket.php?tid=204792&c=vXgTHnUs

[Ticket ID: 415747] New Server

Inbox

x

ZetServers Sales and Billing Support Unsubscribe

Apr 24 (2 days ago)

to me

ZetServers

Hello,

There was a connection error, please check now.

Kind Regards,

Iordache Laurentiu - Sales and Billing Support

[email protected]

www.zetservers.com

----------------------------------------------

Ticket ID: #415747

Subject: New Server

Status: Answered

Ticket URL: https://zetservers.com/viewticket.php?tid=415747&c=kxQgIuGb

ZetServers Sales and Billing Support Unsubscribe

Apr 23 (3 days ago)

to me

ZetServers

Hello,

I believe we have answered your email.

Please check your tickets.

PS: We apologize for this late reply, we hope this situation will not stop you from working with us.

Kind Regards,

Iordache Laurentiu - Sales and Billing Support

[email protected]

www.zetservers.com

----------------------------------------------

Ticket ID: #640534

Subject: Server or refund

Status: Answered

Ticket URL: https://zetservers.com/viewticket.php?tid=640534&c=ciTndyaQ

[Ticket ID: 289906] Server issue

Inbox

x

ZetServers Technical Support <[email protected]>

Mar 17

to me

ZetServers

Hello,

It seems like the node is a little overloaded.

We can migrate your server on another node and you will not have this problem anymore.

This migration will take from 30 to 60 minutes, and we have to shutdown the server during this migration.

Kind Regards,

Brenka Mattheus - Technical Support

[email protected]

www.zetservers.com

----------------------------------------------

Ticket ID: #289906

Subject: Server issue

Status: Answered

Ticket URL: https://zetservers.com/viewticket.php?tid=289906&c=jsvn9uRA

 Hello, We are very sorry to hear your story about our company. We apologize for any inconvenience. I would like to make you sure that we are not scammers, our company exists, our headquarters were and are in Romania. We offer services in multiple locations accross the world. Recently we had an entire big virtualization node down, resulting in data loss for some clients. This could happen to any provider. The partner datacenter failed to help us with all data recovery. Some of our clients had their data restored, but part of them loosed their data. As per our TOS, we are not responsible for data loss, but we understand that this problem can have big impact over the businesses of our clients, so we offer compensations for all our clients being affected by this problem and servers in our own datacenter where data is safe and such problems can be solved faster and easuer. We still recommend to all our clients to take regular backups of important data or ask us for an offsite backup service. Tickets answers can be delayed due to large number of clients asking us about this problem. Thanks for understanding and for trusting us. Kind regards, Robert - General Manager NETACTION TELECOM