Complaint Review: zadehkicks.com - Internet

Dear sir/madam

My name is NG MAN YAN,

16 jan 2015 

I were purchase two pairs of AIR JORDAN RETRO 11s LEGEND BLUE WHITE shoes in Zadehkicks.com online

27 jan 2015

Hong Kong post office of online show about my parcel address is incorrect

i send e-mail to Zadehkicks.com about what wrong with my address?and request they information about sender and my order receipt,just want to show with post office of HONG KONG and reclaim my parcel,but they reject my request and just said give me a letter with his company letterhead,but he did not.

Hong Kong post office e-mail to me about my parcel,they will send back the parcel to U.S on 10 may 2015 

i check USPS.com by myself,my parcel arrived at U.S on 27 june 2015 already,but Zadehkicks.com said they do not have receiver the parcel.

and i asked Zadehkicks.com what can he do for me?

i pay HKD $5249.53 but i can’t get my order and finally get nothing.

11 sep 2015

I send e-mail to Zadehkicks.com and to leave a message on his Instagram about my case,because they lost my parcel and don’t pay me back my money.

Zadehkicks.com reply they will do favor and when the AJ 72-10 Retro 11s release on December,they will ship me the size i bought instead of those in December.

27 dec 2015 

Zadehkicks.com e-mail me about the shoes have no size i need,just can do another size.I reply and asked how about Adult 9.5? if not just pay me back my money because they waste my time,i wait the order almost one year.They reply me i just can have size what his offer or nothing.and i waste his time and shipping money.

I have trouble putting up with his rude manner,i send the e-mail and to leave a message on Zadehkicks.com instagram about my case.

Zadehkicks.com block my ig account and delete my message on instagram,and never reply my e-mail.

Zadehkicks.com to be missing.

19 jan 2016

i were open the complaint fils on BBB(Better Business Bureau)

24 jan 2016 

i have to receive the e-mail from Zadehkicks.com

11 feb 2016

BBB to express my complaint has been closed without response from the business

Zadehkicks.com did not reply to BBB about my complaint

• This is the details from BBB message
  
  Dear Man Yan Ng :
  
  This message is in regard to your complaint submitted on 1/19/2016 against Zadehkicks.  Your complaint was assigned ID 11092744.
  
  BBB is a non-profit, non-governmental organization which promotes business self-regulation.  Although BBB encourages a company to respond to a complaint we bring to its attention, we can not require it to do so.
  
  BBB contacted the above referenced company on multiple occasions regarding your complaint.  To date, we have not received a reply; therefore, BBB is obligated to close your complaint as a "no response," which will be reported to the public for the next three years.
  
  If the company responded to you directly due to BBB intervention, we ask that you notify us immediately so we may record an accurate disposition of your case.  In the event your complaint remains unaddressed, we suggest you consider writing to the State Attorney General's Office or the Department of Consumer Protection,  We also suggest you consider pursuing legal means.
  
  BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
  
  Sincerely,
  
  Victoria Carrillo
  
  BBB Resolutions Consultant

24 feb 2014

I send  the e-mail to Oreon comsumer.gov,but they have not reply

I just need him refund USD$664 to me,because i have no way to trust this company when they lose my parcel.

so it will not accept any conditions he offers,including send back the shoes 

finally,i have all of e-mail record and my order id and the tracking no if you need.

thank you for your help and i’m apologize about my poor english

Ng Man Yan

[email protected] //