- Report: #1467706
Complaint Review: Wyndham Vacation Resorts - Orlando Florida
Reported By:
Myron -
Bergen, New York, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Wyndham Vacation Resorts
6277 Sea Harbor Drive Orlando, 32821-8043 Florida, United States
Web:
N/A
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Business Rating:
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Wyndham Vacation Resorts scam me and my wife showed us one apartment but actually we were got something different. Orlando Florida
Bobzien BBB in SC
In August 2017, we were in Myrtle Beach for a vacation. While we were there, we were invited to a sales presentation for Wyndham time shares. The sales representative showed us a beautiful hotel suite in a hotel that had everything you could possibly want right on the premises. He said, “This is what Wyndham points get you!” Of course that is what we assumed we would get if we bought a time share and they didn’t tell us any different.
They showed us a lot of different places we could vacation, all beautiful resorts. Back at the presentation room, the salesmen pressured us for hours to buy. We kept telling them that it was too expensive for us, and we were more camping people than fancy hotel resort people anyway. That didn’t deter them from coming back again and again with less expensive options.
They at one point asked, “Don’t you want to take your whole family on a nice vacation?” What is the right answer here? Can’t say “no” without looking like selfish clods and can’t say “yes” without them shoving pens in our hands. At one point they weaseled out of us that I work at General Motors. Suddenly there was a salesman on site that used to work for GM; he made it seem like we had a type of brotherhood because of that. He told us that since we had the GM connection he would get us 84,000 points that day for a discounted price. These people would not let up. We finally gave in and signed for this amount.
Since that time we have found that 84,000 points gets us a small studio for a few days once a year. NOT the hotel suite the salesman showed us. The studio is of course big enough for two people, but not the whole family. It is very obvious that the salesmen lied to us and misrepresented the time share and omitted very important information. They did not tell us that 84,000 points would allow time at a studio.
Looking back on it, we don’t buy the GM connection either. We aren’t going to continue to pay for something that we can’t use. (Furthermore, we have two daughters. One has MS that has gotten progressively worse since November 2017. The other daughter was diagnosed, also in 2017, with connective tissue disorder. They require constant doctor’s appointments, hospitalizations, and medications. They both are in so much pain that they have not been able to attend school since November 2017; they have had tutors instead.
For us to go anywhere for more than a few hours is impossible. They certainly can’t travel either.) We had called at one point to cancel and were refused.
