I ordered a soup subscription last year (Christmas gift) for an elderly recluse . The soup has yet to arrive and all efforts to rectify (38 attempts in 11 months) have proven fuitless.
My complaint: Misleading advertising/misrepresentation: The company web site continues to advertise soup subscriptions. However, to date, they have been unable to deliver on this claim.
Unhonored guarantee: The company web site contains a customer
guartantee that all problems will be taken care of within 48 hours.
Although they are acutely aware of the problem, after 5 months, the problem still exists.
Unsatisfactory service: Owners do not respond to emails and their phone often rings out. No remorse.
Promises made but not kept.
Lots of lip service.