I hired Internet Student Providers/World Wide Web Institute to create my company's web site in April 1999. Payment of $893 was made in full. The contract stated that the site would be up in 4 to 6 weeks. The site name and information was not registered, the was incorrectly registered.
I had to register my own site. Then, instead of WWWI paying for the registration as required in the contract, I had to write a check to avoid default and loss of the domain name. Instead of correcting their errors, they chose to insult me and lie about the status.
The information I provided and instructions were not followed and repeated telephone calls and e-mails did not result in any action. I spoke with no less than fifteen people to attemp to get this site operational.
Finally, in October 1999 (6 months later) I insisted on a refund. No action occurred. When I finally received a refund in March 2000, it was shorted by $200 for "admin fees", which was not a part of the contract. Pat arbitrarily decided that this was going to occur.
I informed her that it was not in the contract, and she said she just did it because she wanted to do so. This is the type of unprofessional and unethical treatment that is provided.