Complaint Review: Woodley Tire Pro AKA Granada Hills Service Center & Tires - Granada Hills California

10/23/93 I purchased a LIFETIME front end alignment from Woodley Tire Pro, (same address and Phone, listed above). Just over a year later employees say theywere taken over by new MGMT, and renamed Granada Hills Service Center & Tires.Since then employees have led me to believe the current sole owner, bought out his brother, who was his partner.

When I went in there on 2/11/00 and asked them to honor the agreement their staff refused, telling me I had to speak with the owner, (Vake V. Kalfayan), and promised to have him call me at home when he returned that day. Mr. Kalfayan did not return my call so I contacted him. He refuses to discuss the matter with me at all.

Mr Kalfayan did not attempt to explain why he believed he did not have to honor the contract, even when I asked him if there was a reason why his company might no longer be responsible for contracts they had acquired when they took over the business, he just did his best to ignore me.

I would like to enough money to obtain a contract from a competing company for the same service he is denying me. I do not want to leave my car with a repair facility that harbors bad will toward me.

.....COMPANY INFORMATION

Granada Hills Service Center & Tires

11050 Woodley Ave

Granada Hills, California 91344 US

Phone: 818 3632268

.....specific information about my complaint

Product or Service Involved: Automotive front end alignment, Lifetime

Brand/Manufacturer: (Service to be provided)

Model Name or Number: To a 92 Toyota truck

Date Purchased: 10/23/93

Order or Account Number #: IN00009054

Name of Salesperson: Initial on recipt are, BA

Recipt: I have the original customer copy and my original charge slip

.....NATURE OF COMPLAINT

Problem first occured: Friday 2/11/00

Company contacted on: 2/11/00

Consumer spoke to: Vake V Kalfayan, (said to be the sole owner by his employees)

.....PAYMENT INFORMATION

The customer has paid for the product.

Amount in Dispute: Whatever it takes to obtain a similar contract elsewhere.

Method of Payment: credit card

Desired Settlement: Whatever it takes to obtain a similar contract elsewhere.

Additional Explanation (if any): I would like to obtain a contract from a competing company for the same service he is denying me. I do not want to leave my car with a repair facility that harbors bad will toward me.

.....information I obtained from the Better Busingess Bureau that I think supports my case

The Better Business Bureau has a web site that contains the following informatin, suggesting they continued to represent themselves as Woodley tire pros, with the BBB, at the same address, with the same phone number, at least through 2/25/94 through 11/18/98:

Woodley Tire Pro

11050 Woodley Avenue

Granada Hills CA 91344

Business

Started: Unknown

File Open Date: 02/25/94

Last Report Date: 11/18/98

Principal Contact: Customer Service

Phone: (818) 363-2268

Fax: (818) 363-6499

EMail: Not Available

WebAddress:Not Available

Bureau ID: 88000153

Member Status:

Additional Phone Numbers (818) 363 - 2268

Additional Trade names Tire Pros

Additional Addresses There are no additional addresses for this company on file.

.....part two, from another web page

This addtional Better Business Bureau web site contains the following informatin, that suggests they represented themselves as The Tire Pros, with the BBB, at the same address, and using the same phone number, for a time that overlaps other name useage, from 9/23/91 through 11/18/97:.