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  • Report:  #2940

Complaint Review: Wholesale Pool Supplies - SWIMMING POOLS ETC - Carson Nevada

Reported By:
-
Submitted:
Tue, August 15, 2000
Updated:

Wholesale Pool Supplies - SWIMMING POOLS ETC
1802 N Carson St. Suite 212-2140 Carson, 89701 Nevada, U.S.A.
Phone:
18005443730
Web:
N/A
Categories:
Pools & Saunas
Tell us has your experience with this business or person been good? What's this?

Contacted wholesale pool supplies by phone. Pump was in stock and would be shipped that day. Ordered pump.

Two weeks later, no pump. Called to find out pump was a special order and had not arrived at their facility. When I told them that I should have been contacted, I was told that "not everyone kisses my a*s".

Called another week later. No sign of pump. Salesperson to call me after talking to warehouse. No call back.

Two more weeks. Called again. Paperwork lost. Was told that pump was probably shipped. Checked shipping tracking number. Pump was never shipped.

Called to cancel order and was charged a 15% restocking fee.

Very poor business practice. Terrible communication and consumer relation. Foul mouthed.

Do not use them as a source for products. they do not keep items in stock and are a small low quality outfit.



2 Updates & Rebuttals

Randall

Scottsdale,
Arizona,
U.S.A.
5 YEARS LATTER OWNER JEFF YURTIN FINALY RESPONDS- AT A BOY JEFF THEIRS THAT VIP CUSTOMER SERVICE SWIMMINGPOOLSETC IS FAMOUS FOR!

#2Consumer Comment

Sat, October 08, 2005

Another satisfied and elated customer doing business with JEFF YURTIN and his dime store hood operation. Swimmingpoolsetc.


When I told them that I should have been contacted, I was told that "not everyone kisses my ass".
Called another week later. No sign of pump. Salesperson to call me after talking to warehouse. No call back.
Two more weeks. Called again. Paperwork lost. Was told that pump was probably shipped. Checked shipping tracking number. Pump was never shipped.
Called to cancel order and was charged a 15% restocking fee.
Very poor business practice. Terrible communication and consumer relation. Foul mouthed.

Do not use them as a source for products. they do not keep items in stock and are a small low quality outfit..AMEN.


JEFF YURTIN OWNER MAKING A REBUTAL 5 YEARS LATER: What an IDIOT

I guess if we have one complaint versus 40,000 orders we are doing a extremely good job. We ship 99% of our products within two days and we think we are an excellent supplier for people with hard to find parts and with the best and lowest price in the nation.



So, you think. One problem idiot, you have no evidence to support your BS. The BBB states you have terrible customer service, every person who has put a complaint in on you, JEFF YURTIN;
all say the same thing.

You are RUDE, UNPROFESSIONAL and have a FOUL MOUTH.

One time, just shut your fat mouth and take care of the customers instead of always thinking about yourselfI am reporting your crooked, unethical business to the District Attorneys Office.

You need to be shut down.


Jeff

Rancho Cordova,
California,
U.S.A.
Would like a order number and customer name

#3REBUTTAL Owner of company

Wed, January 19, 2005

Without a order number and or customer name it is very difficult to know exactly what this order was. We do stock alot of products, we have over 30,000 products on our site and have the largest site on the internet. Some pumps are special order and this is why we need the order number and or customer name to look into and verify. We have had over 40,000 orders this year 2004 and I just noticed this complaint listed against our company and wanted to respond. I guess if we have one complaint versus 40,000 orders we are doing a extremely good job. We ship 99% of our products within two days and we think we are an excellent supplier for people with hard to find parts and with the best and lowest price in the nation. I will leave my name and phone number for anyone to contact me directly at 916-638-8387. It is also unfortunate that nothing is substantial on this site. We were never contacted regarding a complaint. Is this fair and honest business practice to just post something without finding out the facts? I sincerely question ripoffreport.com and their business ethics and practices.

Sincerely,
Jeff Yurtin

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