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  • Report:  #1514898

Complaint Review: Westlake Financial Services - Los Angeles CA

Reported By:
Jennifer - Loganville, GA, United States
Submitted:
Updated:

Westlake Financial Services
4751 Wilshire Boulevard Los Angeles, 90010 CA, United States
Phone:
8666192524
Web:
www.westlakefinancial.com
Categories:
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Report Attachments
Geico Guarantee Letter to WFS

Westlake Financial Services, LLC accepted a Loan Guarantee from Geico in the amount of $25, 612.16 which paid off my loan entirety and included the service, tire and wheel, and gap protections plan of the vehicle. Westlake Financial Services request that the protection plan be canceled and refunds be issued to them. They received the vehicle service protection plan refund in the amount of $1,616.47, and the tire and wheel protection in the amount of $214.88. 

The refund for the gap insurance was mailed to me in the amount of $591.  On December 28, 2021 I received a check from WFS in the mail for a refund of $659.12 which was incorrect and no itemized breakdown came with it to explain what the amount entails. The guarantee letter stated that the insurance (Geico) would pay off the amount of the vehicle for $25, 612. 16.  and because my account was a total loss that the payoff amount would reflect the pay off amount from the date of loss which is September 9, 2021. 

I have not checked the refund check WFS sent me because the amount is incorrect and I am requesting that they fixed it. I told to numerous of people who tells me different stories regarding my account when I call. No one is never on the same page it always something different.  This company doesn't have a clue. They want you to get frustrated and give up so that they can keep your money. I don't think it should be hard to resolve this matter if there is one person handling  the account.



1 Updates & Rebuttals

Westlake Customer Care

Los Angeles,
California,
United States
Contact Us

#2UPDATE Employee

Fri, January 07, 2022

Hi, we would like to apologize for the negative customer experience you had with us. We strive to provide quality customer service to all of our customers. We’d like to learn more about your specific situation and try to make things right. Please contact us at [email protected] at your earliest convenience, so that we can further assist you. We look forward to speaking with you.

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