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  • Report:  #752

I recently had the misfortune of overdrafting my WellsFargo

Checking account. I thought ok they might charge me $7.50 to take care of the over charge and then I could continue on with my life once I deposited the money in there.

I overdrafted $6 and was charged $18.00.

Then I overdrafted $13 and was charged another $18.00 (I wasn't

able to make it to the bank and deposit before this charge got

cleared.). The grand total was $55.00.

I got a statment in the mail that said please come in and deposit $55.00 in order to cover the overcharge and the preceding overcharge charges. I agreed and went in to pay the bill, but at that point they informed me that the price needed to be paid was actually $110.00 (Double what I really owed and what the statement in the mail said.).

I showed them the statement and the person refused to change it,

and the person did not even give me an excuse of why it was so

much. I will be calling their corporate office to see what they

will do about this injustice.

It isn't the amount of money that they were charging me it is the principle that they can do it without any repurcussions. They have already screwed me on three seperate occasions this year, and every since they bought out Norwest they have screwed my parents over an ample amount of times.

This is aweful that any company should be able to do this and not have to explain why. It does not state in their guidelines that when you come in we will charge you, and then you will take it up the butt double time when you come in to pay it.

I am sick of these banks taking away my money.



16 Updates & Rebuttals

Evelyna

Spinnerstown,
Pennsylvania,
U.S.A.
Don't Keep Too Much Money in Your Checking Account

#2Consumer Suggestion

Thu, April 17, 2008

When the money is sitting there it becomes too tempting for the banks to make up ways to eliminate the money. I do not have things like my car payment and other bills taken out automatically. I would not even sign up for "free" online line anything. Too many times banks or atms are offering free withdrawals and services that are anything but. A convenience stores offers you free use of an atm. Your bank will charge you. Free bill paying-someone will charge you. I went back to the old fashioned check mailed in a stamped envelope. So much cheaper that way.


Kkelly123

Eagan,
Minnesota,
U.S.A.
Wellsfargo NSF charges

#3Consumer Comment

Thu, April 17, 2008

I just wanted to extend my opinnion on this topic. I used to be a Wellsfargo customer myself. I agree that it's every consumer's responsibility to manage their own checkbook -- but I think I've heard it somewhere that banks typically process higher amounts of checks first and so on. I tend to think that if they, espeically Wellsfargo, starts to see a customer slipping in their checking account-- they SHOVE you further. What could've should've only one overdraft charge is now three or more because of the way they process transactions. Some of that I believe is on purpose just to get as many fees as they can. So yeah--I agree that we as consumers should be very careful to not allow ourselves to be in a position like this where the bank can make matters worse. I've learned and am still learning (because life isn't easy) that I just need to stay away from the edge as much as I possibly can or I will get pushed. Banking a lot of the time is like big brother. You're always being watched. If you're doing well and running smoothly they probably won't touch you but if you're struggling at all, you better watch out. Another comment I wanted to make is banks "do" make mistakes. Even an honest consumer has been put into financial chaos due to theft or bank error or what not and if any bank is unwilling to remove this burden (all of the fees associated) that clearly would've been avoided if this "mistake" or "theft" never took place, then they are a bad bank. Plain and simple. I was involved with a theft situation awhile back and got my money back so that was good. That's how customers should expect to be treated.


Kyle

Phoenix,
Arizona,
U.S.A.
other banks around here have commercials making fun of other banks excessive fees. We trust these dumbasses with our money for what reason I don't see why.

#4Consumer Comment

Wed, August 03, 2005

It seems so simple doesn't it... Yeah, according to everyone else, you should just keep an extra $1000 in the bank, just so wells fargo can't screw you over, yeah, thats what we should all do because everyone always has an extra grand sitting around. Wake up and smell the coffee people, this is reality we are talking about here. A place where it is far from perfect and everyone doesn't have predictable expenses every day or have thousands of dollars put away or high limit credit cards. Banks make errors, merchants make errors, everyone makes errors. Sometimes you get stuck and traffic and make it to the bank 5 min after their cutoff time, thats another reason to charge fees. Should we be charged hundreds or even thousands of dollars for every single minor mistake or mis-timed deposit or debit?? HELL NO. Why let them?? Let the bank do what they want and service their 'highly prized' clients that have million dollar business accounts. I bet you if you had $100 grand in there and you threatened to close your account over $100 in fees they would refund it to you with no quesitons asked. Its funny, other banks around here have commercials making fun of other banks excessive fees. We trust these dumbasses with our money for what reason I don't see why. They obviously don't care about the individual. The point is, you should be able to come down the last dollar if needed. The belive in overcharging for your mistakes, and they setup the system so it will cascade if you can't make it to the bank right away to make a deposit. They can take 2 $10 charges, run them through 5 times and charge you $330 worth of fee's over $20. Thats absurd. They write their policies this way, spend millions on advertising and try to monopolize the market so we are forced to take their B.S. We give the too much control, over our hard erned money. Everyone do yourselves favors, and take your money back from these evil empires. Take it to the small guy, yes there may be things that are less convenient but the bottom line is you will be dealing with human beings.


Denny

Honolulu,
Hawaii,
U.S.A.
d - Straw Man comparissons

#5Consumer Comment

Mon, July 18, 2005

Straw man comparissons dont work in this D, and you trying to equate someone who gets a parking ticket and getting life in prison to someone who writes a check that overdrafts is beyond ludicrous. YOUR FEES are spelt out to you at the time you open tyour account. All of these FEES must be shown to you and if YOU didn't bother to read the policies that YOU AGREED to when you opened the account, you have ONLY yourself to blame USE a calculator USE a check register KEEP track of all your transactions. I overdrafted once, and that was for $3 and got charged $25 to cover it. Did i complain? No. I moved on ,knowing, I made the stupid mistake of not subtracting correctly Hey he'ers a notition. why dont you keep an extrqa $1000 in your account and make like its not even there. Never overdraft again. Take responsibiltiy. Fees are there to cover the bank for covering your touches for being dumb.


D

Sutter Creek,
California,
U.S.A.
The Point Here-Is Still The Fact Here

#6Consumer Comment

Mon, July 18, 2005

Wellsfargo Bank policies clearly reveal overcharging. Most people(exept for the few) would agree that...To appeared in court to pay a parking ticket but then sentenced to life in prison would be excessive. To be denied reconsideration along with "nothing we can do about that" would be doubly excessive. Its a SERVICE with fee's but where is the limit.


Michelle

Norwalk,
California,
U.S.A.
Use a checkbook register

#7UPDATE Employee

Thu, July 14, 2005

I am tired of all you customers who complain about fees, especially overdraft fees, you all need to take a math class and learn how to add and subtract. The bank has online banking, automated telephone service, live representatives 24 hours a day, and the branches to help you understand your account. I hear the same complaint every day 30 to 40 times through out the day, but it is the customers error because they don't take the time to keep track of their debits they just assume the bank is their bookkeeper and they do not have to be adults and be responsible for themselves as account holders. So I think all of you need to go to the nearest branch or call the customer service center and set up online banking, request a checkbook register and also get a copy of you account disclosure and sit down and read and grow up and be responsible for yourself and managing your accounts. And to the person who place the stop payment did you place it for $200 or $600, and did you listen to the disclosure that was given with your reference number?


D

Sutter Creek,
California,
U.S.A.
Too all the simple people living a life of perfect

#8Consumer Comment

Wed, July 13, 2005

I have 4 Bank accounts. One of them B of A and of course the helpfull (to them selves)wellsfargo. I have no problems banking, With the exception of ONE! WELLSFARGO!!!! The content of Your self ego serving opinion is easily notable....far from rebuttle, closer to thoughtless bashing of someone elses missfortune. you probably think those less fortunate deserve it...your opinion lets readers kmow.


Zia

Modesto,
California,
U.S.A.
do the math and remember to record your transactions

#9Consumer Suggestion

Sun, December 07, 2003

balance your register - thats it - that simple. Hey braniacs with nothing better to do than blame others for your actions. 1st of all, i'm not a bank employee, but i do know mathematically that if a bank, although they reserve the right to close your acccount, decides to do so? It would be because you have a $0 balance or a negative balance that you haven't taken care of in a certain amount of time. I bank w/ B of A and I have absolutely no problem with their transaction process. I record every transaction in my book and keep the receipts and my check duplicates for reference. I have been w/ them for a little over a month now and have not had one complaint because the bank will ONLY process transactions that you the customer have approved and for those w/out a brain, have forgotten. Thank you! do the math and remember to record your transactions as you make them.


Mel

Modesto,
California,
U.S.A.
Wells Fargo Is Clearly Not A Customer Service Company

#10Consumer Comment

Thu, June 26, 2003

I have been burned by the overdraft fee problem severely! I live on a disability income that along with direct deposit, the amount of deposit "never" changes! So, the bank knows, how much and when my funds are available. They accepted a debit from a company after I put a stop on the draft,From a credit card Catalog Scam, and the transaction deleted my funds from overdraft protection savings, along with, the banking fee to transfer my savings, put me into a negative balance. Since this bank Holds All Transactions after 1PM on a Friday until the following Tuesday to post them ( worse if its a holiday weekend on friday ), When all my monthly bills I pay by check, came in all at once over the weekend, and my account was overdrawn, but my income deposit was due on the very next day, Wednesday, After all was said and done, a start balance of 600.00, removed by the debit charge of 600.00, (supossed to be in three seperate monthly installments of 200.00)occurred, my 10 checks to cover bills totaling 465.00, cost me an additonal overdraft NSF fee of 38.00 Per check, and a return fee of 18.00 for two of the ckecks they would not cover, for a total of an additional 416.00 in Bank Fees, + 20.00 fee to stop the first debit that was the problem, the two ckecks they did not cover, were not resubmitted by the companies, "policy", I was charged the ckeck amount plus 35.00, for one of them, and the other company forwards all NSF issues to an attorney for collection who then charged me a collection fee of 250.00, and threatened suit if not paid in full within ten days. For a person who is on a limmited fixed income due to a disability from a near fatal car accident, I could not believe how the "system" works against the consumer! I was with Wells Fargo for 7 years, and my meaningless small balance account made me not important enough or enough income for the bank to waiste their time helping me. 12 business days later the bank refunded the 600.00 debit, but nothing else,because they can pick and choose at their own descretion what they will cover NSF and what they will return and still charge you a return fee, they actually told me there is no set system for determining this process and as it was within its "rights" according to the banking "policy" and "agreement" I signed over seven years ago, and couldn't recall from memory what It claimed, that they were not responsible for my poor money management. I will never use a large corp bank again, I will now only support our local small town merchants and economy, Global Enterprise forgets it is the combination of millions of small nobodys like me, that help line their pockets too.


Lori

Concord,
California,
U.S.A.
just for the record

#11UPDATE Employee

Mon, June 23, 2003

just to set things straight: Wells Fargo BOUGHT 1st Interstate. Norwest BOUGHT Wells Fargo but decided to keep the Wells Fargo name....this was NOT a merger.


Lori

Concord,
California,
U.S.A.
just for the record

#12UPDATE Employee

Mon, June 23, 2003

just to set things straight: Wells Fargo BOUGHT 1st Interstate. Norwest BOUGHT Wells Fargo but decided to keep the Wells Fargo name....this was NOT a merger.


Lori

Concord,
California,
U.S.A.
just for the record

#13UPDATE Employee

Mon, June 23, 2003

just to set things straight: Wells Fargo BOUGHT 1st Interstate. Norwest BOUGHT Wells Fargo but decided to keep the Wells Fargo name....this was NOT a merger.


Lori

Concord,
California,
U.S.A.
just for the record

#14UPDATE Employee

Mon, June 23, 2003

just to set things straight: Wells Fargo BOUGHT 1st Interstate. Norwest BOUGHT Wells Fargo but decided to keep the Wells Fargo name....this was NOT a merger.


Jon

Pleasant Grove,
Utah,
U.S.A.
Wells Fargo overdraft fees are theft

#15Consumer Comment

Fri, June 13, 2003

Sorry Jeff, but not all errors are due to poor ledger balancing abilities. I was recently a victim of Wells Fargo's overdraft "Policy". I was recently unemployed and am on a tight budget. I have an auto withdrawl come out on the 5th of every month, and this is where the problem comes in. This said withdrawl came out on the 5th of May as was scheduled. Then 25 days later on the 30th of May it came out again six days early. Bank Error! I was notified in the mail on the third of June that the bank had paid this amount but charged me $90.00 for doing so, and in the mean time various other debits had been presented for payment. I had the funds for these debits, and on the third of June at 1:43pm I made a deposit into my account to cover the withdrawl that was to come out in two days. On the 5th of June I recieved another notice stating that I was overdrawn on my account and was being charged $125.00 in fees on top of the $90.00 that they had already taken. This has gone on and I am still fighting to get my money back. Every other day I recieve a notice that the bank has taken more fees. I went to my local branch to resolve this, but was told that they cannot do anything for me. I had to drive 75 miles to the branch that I opened my account at 14 years ago. No solution! The manager there, Wendy Colibert, admitted to bank error and refunded my first $90.00, but said that all subsequent fees would not be refunded. That is nice I guess, however after admitting that the error was on their side and that this would not have happened if the bank had not made the original error, I would like to have the remaining $535.00 in fees back as well! So as you can see, this overdraft "Policy" is common practice for the bank to generate more revenue. I am submitting my own rip-off report to be added to the voice of complaint against this horrible institution. So tell me, it's not customer service, so what is "The Next Stage"?


Bret

Austin,
Texas,
Just the facts please

#16UPDATE Employee

Tue, August 27, 2002

Wells Fargo didn't buy Norwest, nor did Norwest buy Wells Fargo. It was a merger. So ever since Wells Fargo bought Norwest doesn't matter when you don't balance your check book properly. I love it that you'd actually put that in writing on the internet for everyone to see.


Dirk

St Paul,
Minnesota,
Resolution: Take responsibility for you actions.

#17Consumer Comment

Mon, July 08, 2002

Seems to me this whole thing could have been avoided. All you have to do, DON'T write bad checks. Looks like you wrote two off them, from your letter. I love when people complain that they are getting "screwed" by a bank because they have to pay for writing illegal checks. Yep... small price to pay for an illegal practice. With the convience of a checking account, comes the resposibility to use it properly. How can you blame others for the results of your own improper behavior. Maybe the bank should write a rip-off report on you!!!

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