Complaint Review: WARRANTECH INSURANCE - TX Bedford

January 1, 2016, I purchased LG 4.5 Cu. Ft. ultra large washing machine top loader  with a 5-year warranty. October 2016 3 months prior to hitting the one year warranty I started to get more and more problems with the wash-machine. I have called and called Pacific Sales and Best Buy daily to schedule an appointment with them to come and  take a look at the wash-machine.

I got so tired from wait to the point I went to the store to ask if they could make the appointment for me  they told me they would so I set and wait and wait for nothing so the month goes by and nothing so December 23, 2017. I went back to the store I got there around 11 am and I stay until got me an appointment with Warrantech because at this point my 1-year warranty was done according to Pacific Sales. So I ask them I pay for 5 years plan they told me that I need to use so I decide to do so.

The store manager told me that he was going to get in touch with Warrantech to get someone to come to my house to take a look at. The first appointment was scheduled for December 27 at 3 pm I took the day off work to make sure someone was home. I received a phone call from the technician around 2:15 pm on December 27, 2017, saying that he could not come to the house so I call Warrantech and  ask if they can get someone's they arranged for another technician for  the 29th December at 3:00 pm the name the technician was Artin.

I ask my husband if he could miss a day of work to be home when Artin the technician get there. Artin the technician come as he said he would. He looks at the washing machine told my husband that he did not have the part that he would come back late that night or the next day afternoon which he did. He told my husband job was done it was not a big deal, so my husband asked if he had a copy of the invoice for my husband to sign he told my husband no.

My husband asked if it was ok to take a picture of the invoice he told my husband not the whole invoice only partial. The invoice he had written Job Done nothing else, so the next day was Saturday I went to do was some laundry the was-machine still not working. 

I decided to take the laundry out of the wash-machine and do by hands as I was taking the laundry out of the wash-machine I notice the hinge was broken and the top of the dashboard was damaged with screwdriver so I took pictures and I went back to the store with the pictures once again they call the insurance and they ask for more pictures so I did what they ask of me I went above and beyond and nothing was done I got so many running around with Pacific Sales best buy and the Warrantech. Pacific Sales did not do any investigation or Warrantech for that matter.

Anyway away the story continues to the point with Warratech told me that they wore waiting for the technician to get the part that he has ordered so I decided to contact the technician to ask him when he was planning to come to the house to fix what he has broken he told me that he did not have order any parts and he will not fix so I contact Warrantech they told me that my claim has been denied and that I do not have any insurance cause the technician found rats inside my wash-machine when I ask for the later of denial Warrantech have denied my request I ask Bestbuy and Pacific Sales for the latter they also have denied my request so none of them have done any investigation to this situation I have written later after letter to the CEO to the Head wuater phone calls every other day and no solution so I was going to take all them to small claim however the Warrentech is Texas and Headquater Bestbuy is Richfield, MN I am in California I have tried to contact all them over and over sinds January I am getting no response

 I need your help. Please help me to bring this to justice that not another person goes throw this insanity

 Thank you so much for taking the time to review my complaint.

Patricia Neves