Complaint Review: Walmart/Claims Management Inc. - Lexington,Kentucky Select State/Province

Walmart Auto Services.  Oil technician stripped oil plug causing oil leak.  Returned to store to address the damage.  Manager asked me to follow him, and he took me into service area under my car into oil changing bay.  He didnt put on Safety goggles and did not put Them on himself. He Refused to take responsibility for the damage to my car.

I asked to speak to his Supervisor and he went up the steps and I followed him. I was focused on the steps and didn't realize that he had not taken enough of the steel grates off the bay and I slammed the top of my head into the grate and it jammed my head onto my neck.  He turned around and screamed at me "I removed three grates for you!!" and stormed off. I already had a couple damaged discs in my neck which I had an Mri 1 year before accident for proof of pre existing damage.  I got a headache ,neck pain, and stiffness right away.

The main store Manager came and said he was not allowed to take me into the service area at all and safety goggles are required for any employee to go into the bay.  He violated multiple store policies.  Everything was recorded on Security cameras which have been confirmed as existing by Claims Management employees and store management as being viewed.

I didn't realize at the time how serious the neck inury was because I was so upset.  I went home and took pain meds,muscle relaxers,and an icepack.  I could not sleep for the pain and immediately went to the Dr. when they opened up the next morning to seek help. 

I was repeatedly called by Claims Management about the car. No concern for my injury,they wanted me to take my car to get proof of the damages right away.  I was in agony.  I took the car to a mechanic who told me that the oil plug was stripped.  I didn't know what the damages were and was relieved to find out that their wasn't serious damage to the car.  I paid for the plug to be replaced.  Never a drop of oil afterwards.

They never claimed responsibility and sent a letter that they weren't responsible even though the oil change was two weeks prior to the oil leak.

They called and said that they would settle with me after treatment because the injury never would have happened if the manager had not taken me into the bay and service area.  I had an up coming major surgery that was going to be scheduled any time.  I had crippling pain and needed the surgery it had to be the first priority as I was dealing with this before the Walmart injury.  My insurance said that they would not pay for 3rd party responsibility so I was left with no way to seek treatment.  After recovering from the major surgery I sought an Attorney because I could not handle the stress of repeated calls and intense pain. I thought it best for there bea go between to deal with this insurance co. I started seeing a chiropractor who was willing to be paid after the settlement agreed upon by Claims Management.  3 months before the statute of limitations runs out Claims Management said now they won't settle and my Attorney drops me after after a year plus of representation saying "thank you for letting me review your case,but will won't be accepting your case". Oil field injuries are far more profitable.

I have struggled with daily serious pain since September 2012 and was finally able to get an Mri with serious damages to the left side of my discs and bone spurs forming in every disc trying to repair and fortify themselves.  I never had any damage on the left side in the previous Mri.  Concrete proof of significance of Injury.

Now they say I could gotten hurt any time in the last two years, I didn't seek treatment right away which is not true.  I was an adult and didn't have to follow the manager and if he asked me to do something illegal would I have done that too?  They offered to settle I  what would amount to a couple of car payments for a permanent injury that will require  surgery and untold more treatment.  I have chiropractor bills and they said they are not responsible for them although they have repeatedly that the manager broke store policy and that the injury occurred due to this.  I will be in pain for the rest of my life with medications to treat the nerve pain from multiple additions areas of damage that would not be trying to endure from the serious negligence and endangerment of the Manager.

It is beyond my understanding that a company could have such a lack of conscience,integrity,common decency,and responsibility for a serious lifelong injury.  How do you seek treatment with no insurance and no help or concern from a company that caused the injury and then take advantage of the fact that you can't get desperately needed treatment.  Its just inhumane  and disgusting.  I have a couple weeks left before the Statute of limitations runs out and they said they are closing the case.  Please help me get this out to the public to somehow get pressure on this company to give fair and just settlement for my injuries and pain and suffering from this gross negligence.  I need my medical bills paid and have no way to do this. Someone stand up for a nobody who is being thrown under a bus for them to save money.

responsibility