- Report: #1246675
Complaint Review: walmart / claims management inc. - panorama city California
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Author Confirmed
Why?
walmart / claims management inc.
8333 Van Nuys Blvd. panorama city, 91402 California, USA
Phone:
(818)830-0350
Web:
N/A
Categories:
Business Rating:
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walmart / claims management inc. Lying, backstabbing,two faced panorama city California
I was shopping at Panorama city Walmart on March/21/2015. I wanted a 48 Fl oz bottle of Mr. clean that was on upper shelf. When I grabbed the bottle it bursted over and went all over my clothes and my Iphone (in my hand). The cap wasn't screwed on. I searched for an employee in that Dept.(didn't find one.) Found a female employee who got someone to clean up the mess.
I noticed my Iphone wasn't working.I notified a manager who gave me a claims report to fill out. She asked me if I knew the employees name. I told her no. However she was working the female dressing rooms. She replied I know who she is. A few days later I get a call from Claims Management telling me that, they represent Walmart. I told the claims rep.(Kelly Price) the entiire story and she said "I will contact you tomorrow". Well, 3 days go by. I called and left a message on her answering machine The recording on her machine said "she was away from her desk. Leave her a message and she call right back".
Folks, if you are frustrated by the lack of customer service these days welcome to my world.I used to work at Bxxxxxxx Exxxxxxx. I used to have so many customers come to the store on the days I was working that, I got a raise because the store totals reported more sales on the days I worked. Anyways, I found myself calling and leaving messages on Kelly Price's voicemail.(my so-called claims rep. at CLAIMS MANAGEMENT.) After a week she calls me and says that Walmart looked at the video log for that day and they didnt see me in the store. Furthermore; for that reason they are dropping my claim($300 for my used Iphone.I was really upset. I then faxed a copy my sales receipt to Kelly Price. Undoubtedly now they couldnt question the validity of my claim. Wrong!!!! I get a letter from the v.p. of the company, stating my caseis dropped because Walmart was exercising their right.
With no other explanation, or investigation. Walmart is full of s**t and Claims Management has its nose so far up Walmarts a*s that they should call their company management of morons.this story is far from over.
