Complaint Review: Wal-Mart - Atchison Kansas

First I was an employee of Wal-Mart until my termination August of this year. I had purchased a battery on 5/6/19. The battery I purchased has a one year free replacement warranty. On 10/14/2019 I dropped my battery off at the Atchison Wal-Mart to have it tested/charged at 7:15 a.m. before I went to my new job. When I returned to Walmart  after work to pick up my battery I found that the battery tested bad and needed replaced. 

Upon my arrival walking through the customer entrance in the "Auto Care Center" I started my stop watch on my phone. I talked with the one tech working about my battery. I checked if a replacement was available. I waited to be helped. When I did get my transaction started I found that my free replacement battery was going to cost me an extra $5.43 (the discount I received when I bought the battery while an associate). I was not happy with the "free" replacement cost but whatever.

My issue was that my transaction took almost a half hour to complete and I had to explain to the ACC manager how to remove the core charge from the transaction.

That night I filed an online customer complaint through walmart.com expressing my overall dissatisfaction with my whole exchange. A week passes and I do not receive any feedback from my concerns. So I fill out a second online customer complaint a week after the first one.

The next day while at work my phone rings and the call goes to voice mail (I missed the call since I was working). After working past 6:30 p.m. I check the voice mail message it is the ACC manager telling me to call her because there are a few things we need to discuss.

Due to the late time of day I choose to return the call the next day while on my lunch break, but as I am parking my vehicle to go into work at 7:44 a.m. my phone rings and it is the ACCM she tells me this call is pertaining to my letter to the president (my online customer complaint) I am told that my long transaction time was from having to wait for assistant manager Andrew to come back to override the transaction and that there were multiple customers in front of me.

I did reply that there was one customer being helped by the one tech working. I did not correct her on the manager who we did wait for (assistant manager Jeff). Then I was told that the store manager said that both myself and my wife are not to come back into the store (banned) because of some thing my wife may have posted on social media about the way we have been treated by the management team.

I do not know for sure what I did other than express my concern over the quality of the transaction that would warrant being banned from a store. Seems pretty petty that I would get banned for my concerns. Though with hind sight seeing the lack of respect and the denial of help from management the lack of training I received.

The fact that in the last two years of my job I had been denied getting recertified for my position, but having to recertify the techs I worked with. So I guess I am not surprised that I would be fired for not being trained to perform my job and ignored as a customer as I was ignored while an associate.

I had called the ACCM back in the evening of the same day she had called that morning to ask about the road hazard warranty and lifetime balance I had purchased with the tires I purchased this year, on how to honnor my purchase she said I can go to another Walmart. I explained that driving an hour and a half or more round trip was not going to work for me especially if I have a flat tire let alone rotation and ballance.

I asked if I could get a refund on the rotation/balance and road hazard warranty. I was told probably not but the ACCM said she would talk to the store manager or loss prevention and text me the next day, that was on October 24th 2019 and today is November 8th 2019 and still no answer on the issue. 

So this just continues the history of how I was and still am being ignored and treated poorly by my previous supervisors, whether it be denial of training or a simple answer to a simple question. 

But again... Is it normal to get banned from a Walmart store after sending a customer complaint? And ignored when inquiring about paid services? Or is it just harrassment aimed towards me? Petty retaliation? I wish I could get answers. 

And if anyone actually read all of this... Thank You.