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  • Report:  #1694

Complaint Review: Wal Mart (Tim Stryczek) - Benton Harbor Michigan

Reported By:
- NIles, Mi,
Submitted:
Tue, March 28, 2000
Updated:
Sat, March 05, 2011

Wal Mart (Tim Stryczek)
Orchard Mall Benton Harbor, Unknown Michigan, U.S.A.
Phone:
Unknown
Web:
N/A
Categories:
Civil Rights Violators

My wife son and I recently(March 14th) went into a wal mart store in benton harbor MI. We purched a cd speedwriter RW from the electronics department.We paid for it with our bank debit card.The girl at the regester stapled the recipt to the flimsy bag.On the way out of the store i stoped at the regester to purchase a couple of rolls of paper shop towels that were on sale.

My son of 16 years tooh the cd writer package to the car.It was a very windy day and he didn't notice the recipt blowing off of the package.

When we ruturned home the box was not opend untill the next day.at that time i looked at the unit and it wasn't the same thing that was on the outside of the box.It was a (cd racer)not a (cd speedwriter)and it had no software to install it the free software that it was supposed to have with it is not there.

on the next day(March 16th)I took it back to wal mart.and asked to see the mannager.

The first manager that looked at it said yep it's not the right unit but without a recipt there is nothing that i can do.i asked can they look at the tape from the regester and give me a copy of the recipt.she asked do you know how long that will take?I returned with do you know how long i saved to purchase a cd burner that I cant use?In other words she was not about to help.So I asked to see another manager.This one looked at it andsaid about the same thing except she would have replaced it if they had another one .Which they didn't.they are evidently not going to get any more and cant even order any.but she did offer a gift cert. for the price.I saved my money for a cd burner I needed a cd burner.I do not want anything else.I wanted my money back.

When the main store manager finnaly decided to show up he was very rude and would not listen at all.And then he called me a lyer and told me that the store number on this package was not from his store and that i was trying to pull a scam.He would not even give me a cert at this time.I asked him to look at the regester and he said he would reserch it as long as I apoligized to his employees.(Which I did).

A week later i had to call the complant department to get them involved.Two days later i recieved a copy of my recipt.but didn't recieve an apoligy I have proven that i did in fact purchase this unit at that store.

After driving 150 miles and spending two weeks trying to resolve this matter i finaly talked to a representitive from the factory that packaged the unit and they will replace it with the right one.as long as i pay the shipping and handeling.

What i think is that wal mart owes me something for my troubles and the disrespect from calling me a lyer.what do you think i should do?

Thank you for your time .........Frank Bowling

[email protected]



4 Updates & Rebuttals

DECKAPE

Akron,
Ohio,
United States of America
Bad Christmas Experience in Ohio

#2Consumer Comment

Sat, March 05, 2011

When I retired my first year from the military I shopped at a wal-mart for Christmas with  my wife and two kids.  To make along story short, we purchased over $2,500.00 of merchandise at the Wauseon store in Ohio.  Upon leaving ,  the store person at the door looked over our purchases and treated us rudely as if we were thieves. The attitude of this person prompted me to return all of our purchases on the spot. Since then I have never been in a Wal-Mart to make any substancial purchase.  That was in 1995.  After reading about your incident I felt inspired to tell you mine.  Write to their corporate and inform them you no longer shop there and tell your experience to family and friends.  
  


I will clarify myself here, as I believe this is a "point of view" or ethical issue

#30

Fri, January 11, 2002

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Camy (Rose) Their relationship to the company: Owner Rebuttal: Actually, its not fraud if you go about it by asking for proof of purchase. Not everyone "remembers" that they made a purchase. Wal-mart is the big dog in this game. Simply asking for a copy of the receipt to prove that YOU purchased the product is NOT fraud. People ask for it from banks every single day. I suppose you can call this an ethical issue, but Wal-mart is way ahead, and the consumer has to do something to stay in the race. I will clarify myself here, as I believe this is a "point of view" or ethical issue. If you simply go to your bank and ask for proof of purchase on something that will be paid for out of your bank account, the bank has no right to refuse you the inquiry. That, in itself, is not illegal. I don't think a court in this country would find someone for fraud for asking for a verified proof of purchase. I get really sick and tired of the "Corporate World" having the advantage. They can sell you garbage, take your money, but when asked..will not produce a receipt of purchase! Meanwhile, you run around, wasting your time, energy, and more times than not, money, while they sit back withholding what they could have given you in the first place!


When people stop payment on checks ...

#40

Wed, January 09, 2002

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: The Fraud Chick

Their relationship to the company: Consumer Suggestion

Rebuttal:
Please don't anyone reading this follow the advice given here to charge back or dispute credit card charges at stores when you have an issue such as this. When people stop payment on checks or charge back credit card charges after they have received merchandise a business can charge you with theft (fraud). I know Camy meant well, but you just can't do that in a case like this. Even if the item in the box was not what you wanted you
still received a thing of value. It's too risky to do something like that unless you document that you gave the item back.

It would be a moot point for you anyway because you used a debit card and those don't provide much consumer protection.

Your dispute is your word against Wal-Mart's. If we assume that what you are saying is correct and true and you did not receive your burner then your action should have been to take it to the next level, "letter to the president" or a call to the manufacturer, which you did. If what you are saying isn't true, you did a little switch when you got home and you wanted something for nothing-shame on you. No one knows the truth except you.

It's not too late for you to write a letter to the president if you still feel rattled, go to Wal-Mart.com to do that.

I understand that the manufacturer sent you a burner in the mail, so you not only have a burner but you also have a cd racer. You're way ahead at this point.

Good Luck
The Fraud Chick


Ah..I know this suggestion is 10 months too late, but the solution would have been quite simple.

#50

Tue, January 08, 2002

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: Camy (Rose)

Their relationship to the company: Consumer Suggestion

Rebuttal:
Ah..I know this suggestion is 10 months too late, but the solution would have been quite simple. If you purchased the item with you bank card, Walmart HAS to have a copy of the signed register or a pin authorization.

THERE ARE NO TWO WAYS AROUND THIS! If they didn't have a p.i.n. number entered on the debit machine, or didn't have a signed receipt, they could NOT have sent it to your bank for authorization of payment! Now, secondly,if your item runs through the cash register, they have PROOF that the item was sold. All that they have to do is enter the Universal Product Code (UPC), and a list of that particular product and its' sales
would show up. If they couldn't do this, they could never check inventory on an item! After they pull up a sales report on any particular item, they can pull up the days that it was sold and the method of payment. My bet is that Walmart doesn't keep a terribly large stock of computer products on hand! Finding the sale of this item would not have been difficult!

If none of that works, all you have to do is go to your bank and dispute the authorization. I have no doubt in my mind that if your bank questioned Walmart on the authorization of a large purchase, that receipt would show up so fast, and you would be so happy, that you wouldn't know what to do with yourself!

You must also remember that Walmart employees aren't paid enough to REALLY care about you. Yes, everywhere you go, there will be an exception to the rule. However, someone who gets paid less than a recent college grad, to manage over 300 people, normally isn't motivated enough to have your best interest in mind 100% of the time.

When you fight Walmart, or any large corporation, you are working for yourself. Work smarter, not harder!

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