Complaint Review: VoiceStream wireless - WA, NM, Nationwide

I work for a cellular Company that Sale's for a number of different carries. I want everyone to know everything was fine when it was Powertel that was the best company ever. But after Voicesteam took over, I have never seen some many problems in my life they all have there share of problems but voicestream was sending bills to the wrong homes charging phones with call they didn't make. I know that for a fact cause i took a customers phone and kept it in the store for a whole month just to see if they would charge them anyway. And they did, it was like a 500.00 dollar bill. Also you have to watch them, Always get a detail bill from them cause they are bad about charging you more than .35 cents a minute. Let's Say you talk 1 min and they may charge you .35 cents then but lets say you talk 1 minute again they may charge you .75 cents. They did this to me. But all you got to do to get it taken care of is call the FCC. Most people don't know that cause the FCC is the one who they have to answer to. Most the time all you have to do is tell them you are going to call the FCC and normal they will fix it right then. They don't give you a run around then.

Well, I think my conversation with the "Customer Care Specialist" speaks for itself. Question --- 03/21/2002 12:41 PM Customer wrote --- Hello, I have already called customer service about this a couple times. They determined that my phone # was being used somehow by someone else. They were saying that I called Orlando and Chicago and that was why my bill is so high. I have never called either of those places. I don't know anyone who lives in either of those places, plus, I was supposed to have free long distance anyways, so if I did call them, it shouldn't have made my bill that high. So, they (customer service) switched my number recently, but the lady said that I still have to pay for these calls that I did not make. That is outrageous and I cannot afford to be paying for that. I would never rack up my bill that high because I know that I cannot afford it. I should not have to pay for someone elses mistake or phone calls. Can this please be resolved? Plan Charges $89.98 Call Charges $334.7 Taxes $68.04 One Time Charges $20.0 Adjustment $0.0 Total: $512.72 ---- 03/22/2002 07:30 AM Customer wrote --- Also, at the time that those calls were supposedly made, my number was ###-###-4847. ---- 03/22/2002 09:24 AM VoiceStream wrote --- Dear Customer, Thank you for taking the time to contact VoiceStream Wireless. After reviewing your account information all calls made and charges billed is correct. If you have any other comments, questions or concerns, please feel free to contact us anytime. Thank you for choosing VoiceStream Wireless. Sincerely, Vanessa Customer Care Specialist VoiceStream Wireless ---- 03/25/2002 06:01 PM Customer wrote --- That is impossible. Those calls were not made from my phone. I have it with me all the time and I know I did not make them. And, like I said, even if I was going to be charged for this mistake, my plan (according to the sales person) had free long distance. ---- 03/26/2002 06:58 AM VoiceStream wrote --- Dear Customer, Thank you for taking the time to contact VoiceStream Wireless. We do apologize for any inconvenience brought upon you by this matter, and have taken the steps necessary to resolve this matter. At this time, we are considering the issue resolved and will no longer be able to correspond with you on this topic. If there is another problem you are experiencing; we would be more than happy to assist you. If you have any other comments, questions or concerns, please feel free to contact us anytime. Thank you for choosing VoiceStream Wireless. Sincerely, Vanessa Customer Care Specialist VoiceStream Wireless ---- 03/26/2002 04:51 PM Customer wrote --- Ok, if I am being billed for a mistake on your end, I wouldn't say that it has been resolved. But apparently that is what Voicestrem considers resolved. Thank you for helping me make my decision on what provider to have my next contract with.

The Customer is Always Right. The problem is that the corporate America has forgotten how to do business with people. We the consumer are taken very lightly. A business is nothing with out people. We dictate the market. Now, back to the customer part. Whom ever that customer service person was from voice stream needs to be identified and fired. So be man or woman enough and do VoiceStream and its consumers a favor and quit. What fails to be understood that even the best laid plans have problems. No matter how automated the system it can be flawed and errors can, will and have occured. If I am paying you for a service and you are not providing the service in accordance with what is agreed upon, I have more than a right to challenge the service and expect a full explanation. Believe me I am not challenging the representative on the other end and expect not to be challenged by them because they feel that is not their responsiblity to erradicate the problem in a swift and decisive manner. The representative is exactly as the title implies. You are a representative of the company whom which I have a complaint. So, you may have to be patient with me because unlike you I do not have the time or money to spend unwisely. If you are unable to assist me, get me some one who has enough presence of mind to explain what has happened. Even if the error is on my part and I was not mindful of my minutes. If you are going to credit my account because of the error on your part, then I do not expect to battle this issue again ever. Let's get it right the first time. I too have been through the VoiceStream circle jerk. They said I had Nationwide with no Roaming as long as I was on their network. $2900 dollars and lot of calls to VoiceStream later, I just said to hell with VoiceStream and it will be a cold day in hell before I pay them. I have that right because they did not abide by the terms of the agreement. Now the reps were as helpful as they could be, or should I say as coporate as they could be and placed me on hold, switched me from this rep to that rep and never got my issue resolved by them. So, I resolved it for them. The bottom line is that no matter what the Customer is always Right and if you screw them over then you are not a business but a money hungry, blood sucking leach without ethics or remorse for the people who make you a successful business. In closing, to all the consumers in the world, we do not have to stand for it. Disconnect your cell phone and pagers. Cut up your credit cards and close the account. Weld your sword of economic buying power and destroy their economic worth. Pass the word about bad business dealings to friends and family. Post it on the internet and tell the world for we have a voice. In the end they will figure out that the Customer is Always Right!

You've got some lazy attitude. I signed up for voice stream yesterday. I hope I call and get you on the phone. I will have your JOB. Why do customer service reps think they're doing us a favor? You don't voulenteer your time. My phone bill pays your salary. That's why you'll never get a better job. You answer the phone and your job is to let people chew in your ear, yell at their kids and be nasty. That's because of your ingnorance and stupidity. If you have half a brain you'd be like me, and have a good job, where you didn't have to put up with anyones crap. It's your own fault, so get off your minimum wage power trip and do your job. "Have a nice day- " now you try

You think you have it bad? Well get this. Voicestream employees are the ones who have to suffer with your endless whining and bickering, stating loudly that you're right no matter what. "The customer is always right" is what we hear, but what we think is "This customer is a lying sack of s***". Have you ever stopped to consider for just one moment how your phone operation works? Well obviously, you make calls, you go over by 3987 minutes and you expect us to credit you for it? Why not do us all a favor and stop your jaw from blabbering on the phone with us for endless hours and then have the gall to state "I dont talk on my phone that much." If you're calling Voicestream, remember we're humans too, and BELIEVE me, we're not paid to put up with your emotional torture, temper tantrums or problems with the world turning against you. Try and have the courtesy of calling from a landline phone so we can troubleshoot with your "broken phone" that you've called us from. Please stop chewing food, screaming at your kids, making dinner, washing your dished or having conversations with your TV or significant other who used 3,000 minutes to call his mistress. Take your problems out elsewhere, but dont you dare take them out on us. When you call US for help, remember, we actually have the power to disconnect the call, or your account if you piss us off enough. Getting written up may be worth it if it means not putting up with YOUR loud mouth daily, and YOUR problems you blame on us, even though we have never met before. Think before you dial, and we might actually say "What a nice guy" when you get off the call. If not, I guess you'll be seeing more rebuttals from us. Have a great day!

i had at&t as a cell phone provider the would rip me off every month and change my plan with out telling me so every month i would have to call them and get credited for whatever was the amount the diffrence would be around $300.00. so i thought the 2 way pageing would be better i went with metro call. i shut my pager off 3 months ago i just got a bill for the past month saying that i went over 181 call for the past month. again i had to be on hold forever and argue with some rep. who didn't know what he was talking about finally he agreed with me that my pager was shut off for 3 months and credited me for the pages. if you ask me it is all a scam and that is how all of these companys make there money.

i had at&t as a cell phone provider the would rip me off every month and change my plan with out telling me so every month i would have to call them and get credited for whatever was the amount the diffrence would be around $300.00. so i thought the 2 way pageing would be better i went with metro call. i shut my pager off 3 months ago i just got a bill for the past month saying that i went over 181 call for the past month. again i had to be on hold forever and argue with some rep. who didn't know what he was talking about finally he agreed with me that my pager was shut off for 3 months and credited me for the pages. if you ask me it is all a scam and that is how all of these companys make there money.