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  • Report:  #10169

Complaint Review: Voicestream Wireless - Nationwide

Reported By:
-
Submitted:
Updated:

Voicestream Wireless
Nationwide Nationwide, U.S.A.
Phone:
1-800-937-8997
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Its only been 2 months since Ive had voicestream and my phone had got stolen. I call customer service for advice on what to do.

I had the phone suspended but I have 60 days to purchase a new voicestream phone or else the account get cancelled. My original phone cost me about $200 plus a $200 deposit. So voicestream want me to purchase a new phone again, the cheapest is about $150. Which is ridiculous. Overall my total spending would be $550 for service with them. I mean come on a $200 cancellation fee for what "hurt feelings".


1 Updates & Rebuttals

diego

anytown,
Colorado,
There's logic behind this...

#2UPDATE Employee

Tue, June 25, 2002

Say you bought a car recently, brand new, and someone stole it. Is the dealership inclined to give you a cheaper car with a discount? Do you have to stop paying for that car? For some reason, people seem to assume that when you get the phone free when you sign up, that entitles you a free phone everytime you lose it. That of course is a ridiculous idea, the free phone was a promotional to draw you in, and if you lose the phone, guess what, you're gonna have to replace.

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