- Report: #1029892
Complaint Review: VoiceStream Nationwide - Nationwide, NM, WA
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VoiceStream Nationwide
Nationwide, NM, WA, U.S.A.
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VoiceStream Wireless, HeartLess, UseLess, Ridiculous and just plain bunch of idiots. *REBUTTAL employee ..Customer Service placed in a position that forces them to care about their own jobs rather than a customer's
VoiceStream Wireless, HeartLess, UseLess, Ridiculous and just plain bunch of idiots.
VoiceStream Nationwide, NM WA
To whom it may concern:
This bill is incorrect, again. The billing department needs to look into the continuing problem.
I have enclosed my normal monthly payment of $48.62 as agreed upon, while your company researches AGAIN the ongoing problem. I question whether this is a problem or a corporate decision to screw the consumer, hoping most of your customers will not catch the error? This must be adding up to billions of dollars monthly for your company!
I came across other similar complaints on VoiceStream when I put into a search engine the words "VoiceStream rip-off." There you were on the badbusinessbureau.com web site www.RipoffREPORT.com. I was not surprised to find others in my situation.
In the past I have been overcharged for local and long-distance and on weekends. You have charged for Customer Service which takes more than 15 to 20 minutes waiting time off the life of my battery. According to my plan, that is a FREE call. Then, when I finally get a VoiceStream representative, I am greeted with a rude customer service representative. My bill is ritteled with calls that do not belong to my phone.
First incoming minute is free. .. That's a bunch of bull! I have a business associate that specifically called on a certain day I have noted on my calendar. I was given some quick information which only took 15 or 20 seconds. The business associate specifically said, you got the info, you don't want to run your minutes up, plus, he suggested for me to take note of these calls by him to me to see if I was being charged for the calls the following month. Sure enough, he was correct!
Last month a message came up on my phone screen, Happy New Year or it was Merry X-Mas, "2000 free minutes" for existing customers. I did not even use up my regular minutes, and I'm being charged hundreds of dollars more than I should!
Again, I did not even use my regular airtime for $49.95.
Service in my calling area has been spratic at best. Where is my credit for that? I can't tell you how many times I had to pull off the road to use a pay phone.
I have spent valuable time with this nonsense causing me to miss several business appointments with clients and other business opportunities while on the phone with VoiceStream causing me loss of income and stress.
Then there were the months of calling to get back my security deposit, that was a 4 month ordeal. There was an extra 4 months of interest for VoiceStream on my money and I had to pay for it. I was charged for every call to your customer service!
I have been lied to, verbally insulted, put on hold for long periods of time even after the initial wait time to get a Customer Care Representative. That should be called "customer NO Care representative."
It seems the only thing that got me my deposit back was calls from the badbusinessbureau.com.
I demand that VoiceStream give me an apology, let me know this will not happen again, give me a phone number to call direct to a supervisor to handle any future problems, and compensation for my time, lost income and stress they have put me under. If not, I will be getting assistance from www.RipoffREVENGE.com.
Sincerely,
Sherry Curtis
Click here to read other Rip-off Reports on Voicestream
VoiceStream Nationwide, NM WA
To whom it may concern:
This bill is incorrect, again. The billing department needs to look into the continuing problem.
I have enclosed my normal monthly payment of $48.62 as agreed upon, while your company researches AGAIN the ongoing problem. I question whether this is a problem or a corporate decision to screw the consumer, hoping most of your customers will not catch the error? This must be adding up to billions of dollars monthly for your company!
I came across other similar complaints on VoiceStream when I put into a search engine the words "VoiceStream rip-off." There you were on the badbusinessbureau.com web site www.RipoffREPORT.com. I was not surprised to find others in my situation.
In the past I have been overcharged for local and long-distance and on weekends. You have charged for Customer Service which takes more than 15 to 20 minutes waiting time off the life of my battery. According to my plan, that is a FREE call. Then, when I finally get a VoiceStream representative, I am greeted with a rude customer service representative. My bill is ritteled with calls that do not belong to my phone.
First incoming minute is free. .. That's a bunch of bull! I have a business associate that specifically called on a certain day I have noted on my calendar. I was given some quick information which only took 15 or 20 seconds. The business associate specifically said, you got the info, you don't want to run your minutes up, plus, he suggested for me to take note of these calls by him to me to see if I was being charged for the calls the following month. Sure enough, he was correct!
Last month a message came up on my phone screen, Happy New Year or it was Merry X-Mas, "2000 free minutes" for existing customers. I did not even use up my regular minutes, and I'm being charged hundreds of dollars more than I should!
Again, I did not even use my regular airtime for $49.95.
Service in my calling area has been spratic at best. Where is my credit for that? I can't tell you how many times I had to pull off the road to use a pay phone.
I have spent valuable time with this nonsense causing me to miss several business appointments with clients and other business opportunities while on the phone with VoiceStream causing me loss of income and stress.
Then there were the months of calling to get back my security deposit, that was a 4 month ordeal. There was an extra 4 months of interest for VoiceStream on my money and I had to pay for it. I was charged for every call to your customer service!
I have been lied to, verbally insulted, put on hold for long periods of time even after the initial wait time to get a Customer Care Representative. That should be called "customer NO Care representative."
It seems the only thing that got me my deposit back was calls from the badbusinessbureau.com.
I demand that VoiceStream give me an apology, let me know this will not happen again, give me a phone number to call direct to a supervisor to handle any future problems, and compensation for my time, lost income and stress they have put me under. If not, I will be getting assistance from www.RipoffREVENGE.com.
Sincerely,
Sherry Curtis
Click here to read other Rip-off Reports on Voicestream
1 Updates & Rebuttals
Ed
Janesville,Wisconsin,
Christie, with your attitude....
#2Consumer Comment
Fri, May 24, 2002
...you really should not be in "customer service", you should look into becoming a bill collector or a loanshark or something like that. I bet your motto is "We put the VICE in SERVICE".
I guess this company must pay it's "service" help minimum wage, because professional people understand that when a customer has legitimate complaints, you don't insult them and refute everything they've said and act with hostility towards them. When you've screwed up, you make it right. If any of the complaints are not right, you explain in a professional manner why not.
But I can tell just from the way you come on that you really don't give a d**n about doing your job in a professional manner, and you'll tell me where to shove this. I couldn't care less, so have yourself a nice day too.
To everyone else, avoid companies that have these sorts of "service people". McDonald's has better help.
