• Report:  #2311

Complaint Review: Virtual Computer Store - Pipersville, Pennsylvania

Reported By:
- Sour Lake, Tx,
Tue, May 23, 2000
Tue, May 23, 2000

Virtual Computer Store
6907 Easton Road Pipersville,, 77659 Pennsylvania, U.S.A.
Computer Mail Order

On February 3rd, 2000, I ordered a computer system from VCStore, which was to deliver in 3 to 5 weeks from order. At the end of that time all I had was a monitor. The scanner came in at around 6 weeks and the computer at 9 weeks. Lace this all with numerous calls to VCStore. Finally at the end of April, the printer arrives. Two weeks later when I get the time to install it, I discover that the printer is bad and Lexmark advises me to ask VCStore for a replacement. The customer service takes a minimum of 30 minutes on hold, but when I finally got through all they could do was take the info and get back to me 4 days later. The final straw is that this "State of the Art" equipment is discontinued so I can take my choice of another printer or $150. credit. My response was , "No, I've had enough, I want to make arrangements to send the whole thing back, since the 30 days are not up on receipt of the full system". A supervisor called me back within the hour and told me that I would not be allowed to send the system back, since the computer had actually been here since the first of April. I informed myself on the brand I was buying, but not the company. Dumb, dumb mistake. They are rude, unco-operative, and the service dept. is a joke. Beware.

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