- Report: #67933
Complaint Review: VERIZON - Unknown California
-
Author Not Confirmed
Why?
VERIZON
P O Box 11328, St. Petersburg, FL 33733-1328 Unknown, California, U.S.A.
Phone:
800-483-5700
Web:
N/A
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VERIZON ripoff I want compensation for lost productivity due to disconnection of phone service. California
THEY ARE NOT MAILING ME BILLS SINCE THE MONTH OF MAY 2003. ON 08/18/2003, THEY DISCONNECTED MY SERVICE FOR NON PAYMENT. I HAD TO PAY THEM $1436.26 TO CONTINUE SERVICE, WITHOUT EVEN SEEING THE BILLS. THEY HAD ALSO DEBITED MY CHECKING A/C BY $500 ON 07/30/03 WITHOUT MY KNOWLEDGE THAT WAS CREDITED BACK AFTER I DISPUTED WITH MY BANK.
I TALKED SEVERAL TIMES TO DIFFERENT REPS AT VERIZON BEGGING THEM TO SEND ME COPIES OF THE BILLS & A BREAKDOWN OF CHARGES TOTALLING TO WHOPPING $1436.26 (NORMALLY MY BILLS USED TO BE AROUND $170.00/MONTH). AFTER BEGGING THEM, I HAVE YET NOT RECEIVED MY AUGUST & SEPTEMBER BILLS. I AM AFRAID IF THEY WILL DISCONNECT MY SERVICE AGAIN &/OR CHARGE ME OUTRAGEOUS AMOUNTS. I AM NOT SUPPOSED TO BE CHARGED ANY LATE FEES OR RE-CONNECTION FEES SINCE IT WERE THEM WHO DID NOT MAIL ME THE BILLS. THEY MUST NOT CHARGE ME "NSF" FEE EITHER SINCE THEY TRIED TO DEBIT MY ACCOUNT WITHOUT MY KNOWLEDGE. I AM WILLING TO PAY LEGITIMATE CHARGES BUT I MUST RECEIVE THE BILLS & BREAKDOWN OF CHARGES.
THEY MUST COMPENSATE ME FOR LOST PRODUCTIVITY DUE TO DISCONNECTION OF PHONE SERVICE (ALTOGETHER 4 LINES) TO MY BUSINESS, LOST PRODUCTIVITY DUE TO TIME WASTED & FRUSTRATION FROM SEVERAL CALLS TO THEM. THEY MUST ALSO REFUND ME AMOUNTS THAT THEY CHARGED TO ME AS LATE FEES, RE-CONNECTION FEES & NSF FEES.
IF THEY WANNA BEHAVE RESPONSIBLY, THEY SHOULD JUST NOT CHARGE ME FOR THE MONTHS THEY FAILED TO MAIL ME THE BILLS.
Raj
Arleta, California
U.S.A.
I TALKED SEVERAL TIMES TO DIFFERENT REPS AT VERIZON BEGGING THEM TO SEND ME COPIES OF THE BILLS & A BREAKDOWN OF CHARGES TOTALLING TO WHOPPING $1436.26 (NORMALLY MY BILLS USED TO BE AROUND $170.00/MONTH). AFTER BEGGING THEM, I HAVE YET NOT RECEIVED MY AUGUST & SEPTEMBER BILLS. I AM AFRAID IF THEY WILL DISCONNECT MY SERVICE AGAIN &/OR CHARGE ME OUTRAGEOUS AMOUNTS. I AM NOT SUPPOSED TO BE CHARGED ANY LATE FEES OR RE-CONNECTION FEES SINCE IT WERE THEM WHO DID NOT MAIL ME THE BILLS. THEY MUST NOT CHARGE ME "NSF" FEE EITHER SINCE THEY TRIED TO DEBIT MY ACCOUNT WITHOUT MY KNOWLEDGE. I AM WILLING TO PAY LEGITIMATE CHARGES BUT I MUST RECEIVE THE BILLS & BREAKDOWN OF CHARGES.
THEY MUST COMPENSATE ME FOR LOST PRODUCTIVITY DUE TO DISCONNECTION OF PHONE SERVICE (ALTOGETHER 4 LINES) TO MY BUSINESS, LOST PRODUCTIVITY DUE TO TIME WASTED & FRUSTRATION FROM SEVERAL CALLS TO THEM. THEY MUST ALSO REFUND ME AMOUNTS THAT THEY CHARGED TO ME AS LATE FEES, RE-CONNECTION FEES & NSF FEES.
IF THEY WANNA BEHAVE RESPONSIBLY, THEY SHOULD JUST NOT CHARGE ME FOR THE MONTHS THEY FAILED TO MAIL ME THE BILLS.
Raj
Arleta, California
U.S.A.
1 Updates & Rebuttals
Alfredo
Van Nuys,California,
U.S.A.
Obviously, Verizon is playing some sort of game with their customers in order to charge them late fees & re-connection fees.
#2Consumer Suggestion
Tue, September 30, 2003
I have heard from some of my friends having the same problem e.g. bills not being mailed. A Verizon rep acknowledge to one of my friends that they had similar complaints from several of their other customers too. Obviously, Verizon is playing some sort of game with their customers in order to charge them late fees & re-connection fees. Besides that, who knows what else they are charging for since most businesses will pay the demanded money on the spot to restore their phone service without even seeing the bill. Obviously they can not survive without phones & they are not left with any recoursse except than paying whatever outrageous amounts demanded by Verizon to restore their service. I hope some law firm will come in front & file a class action suit against Verizon.
