• Report:  #378

Complaint Review: Vanguard Credit Publishing Corp. - Deerfield Beach Florida

Reported By:
Sat, April 10, 1999

Vanguard Credit Publishing Corp.
265 S. Federal Hwy. Ste. #350 Deerfield Beach, 33441 Florida, U.S.A.
Financial Services
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Vanguard Credit Publishing, Corp

265 S. Federal Hwy Ste #350

Deerfield Bch, Fl. 33441


On 1-26-99 I contacted Vanguard in regard to a debt consolidation

loan. I spoke to a rep by the name of Robert, he took my info and

called me back and said I was approved for a 20,300 loan, which

would clear my debt with my creditors. I asked him questions

pertaining to the loan such as interest rate and how many years and

payment, which he answered. He informed me that a 289.00 application

fee was needed. I sent a money order for that amount the next day.

I did not hear from him for a few days so I called him. He

told me that they were referring me to a company to handle the loan.

Again, almost two weeks passed and I finally was contacted by an

individual from a company called Goldshore. This individual knew

nothing of a loan and wanted to set up a debt managment program for

me, this is not what I wanted and I realized that Robert had

misinformed me.

I immediately called Vanguard, they told me that I needed to

write a letter and send any materials they sent me back to them, and

my money would be returned. I did so, and another two weeks went

by. Finally I received a letter of denial, I called once again. I

spoke to Nancy in customer relations, and explained that I was

denied on the basis that I did not cancel within 5 days, but that

goldshore had taken two weeks to contact me and than I wrote the

letter to get my money back. She assured me that if I wrote a

letter of appeal that I would get my money back. Well, that was

four weeks ago and still no money.

I have called Vanguard, 14 times, I have been put on hold, hung

up on and promised to be called back. I finally got Nancy on the

phone and she like the others was quite rude and told me that I

was denied and that was that.

The treatment of me by this company has been horrendous, I

tried to explain to them that the reason I needed the loan

because of a large debt, so 289.00 is quite important to me and my


Charles McKenna

[email protected]

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