• Report:  #90416

Complaint Review: US POSTAL SERVICE - INDIAN HEAD Maryland

Reported By:
- Diamond Springs, California,

INDIAN HEAD, 20640 Maryland, U.S.A.
Tell us has your experience with this business or person been good? What's this?
My son shipped a computer via USPS for repairs in May 2003. It never arrived at its destination. In July 2003 he began the long process of attempting to collect on his insurance claim. He was given delay after delay. I finally got involved as he works fulltime and is unable to do the necessary tracking of this case.

After several written contacts, the box with the computer inside was returned to him at the his post office in January 2004, three months after the warranty had expired for service on the laptop. The USPS refuses to pay.

After appealing to the Consumer Affairs Office of the United States Post Office, we were told that Express Mail is a "postage guaranteed service." They "deliver by the time that we promise or refund your postage. Express Mail Service does provide for insurance against loss or damage, but your claim is for loss due to delay in deliver of the article.

This type of loss is considered consequential in nature, and is not covered by the insurance policy we offer for Express Mail Service. For this reason your claim cannot be approved for payment. This office is the final level of postal authority concerning claim's appeal." The letter was signed Debra Fuller, Domestic Claim Appeal Specialist.

So my son used a service he trusted to get his laptop to its destination, insured the package thinking that's just what he was getting...insurance...and almost a year later finds out that is insurance is not the purpose of insurance??? So he gets a broken computer back from the USPS after the warranty has expired. What good is a 6 month-old laptop that doesn't work a year later? And who is at fault here? Our trusted USPS service. Folks, perhaps you ought to ask them to DEFINE insurance the next time you purchase it, or use another mailing and shipping service.


Diamond Springs, California

2 Updates & Rebuttals


San Antonio,
Registered vs Insured

#2Consumer Suggestion

Wed, May 26, 2004

Had a major battle with the P.O. Sent my 74 yr old father in with a package to the P.O. to mail registered with postal insurance. Package was specially wrapped as required. My father asked the clerk to mail it registered. The clerk tells my dad it will be so much "better" to send it insured only. Price for reg.($13), price for insured($51) Checked into it, the reason the price for reg. is so much cheaper, is that the P.O. loses so many fewer packages. The mail guys hate reg. packages. If they lose one they are terminated. Now with reg.w/ins. you get more coverage for almost a quarter of the price. The clerk said it might take longer to get there with reg. vs ins. but it will get there. I was in no hurry. Three trips to the post office to see the station manager finally got me a refund of $40. Good luck.


a little overboard? there's nothing to claim

#3Consumer Comment

Wed, May 26, 2004

The postal service didn't damage or lose your computer. You have the computer, so there's nothing to claim. At this point, all they can do is refund your postage for the LOOOOONG delay. The postal service can't and won't buy you a new computer for returning it after the warranty expires. That is just nonsense. I'm sorry to bust your bubble, but stuff happens that is way, way beond your control. The only thing left you could do is small claims court. Just try it, you never know you might win.

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