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  • Report:  #1791

Complaint Review: Tru-Green - Grand Haven Michigan

Reported By:
- Upper Marlboro, MD,
Submitted:
Tue, March 28, 2000
Updated:
Tue, August 03, 2004

Tru-Green
PO Box 347 Grand Haven, 49417 Michigan, U.S.A.
Phone:
-1800-536-5296
Web:
N/A
Categories:
Landscape Companies

Colonial Printing Co., Inc. is a small, family-owned printing business in Maryland. For more than the past two years, we've encountered a problem with our "800" phone service which is directly linked with the TRU-GREEN/CHEMLAWN company.

Colonial receives a substantial amount of "800" calls to our national "800" phone number. Throughout the year, we get an enormous amount of erroneous calls which are directed to Tru-Green, but end up at Colonial. During the spring, summer and fall months, we may get as many as 20 calls a day which are wrong. These erroneous calls are meant to be directed to the Grand Haven, Michigan Tru-Green office. However, according to ALL callers asked, the phone number listed on the Grand Haven invoice is 1-800-536-6296, which is Colonial's number. After much investigation, we've discovered that the Tru-Green number is 1-800-536-5296. Evidently, the type on the Tru-Green invoice is so small, a great majority of their callers cannot read it.

I've spoken with the regional vic-president of Tru-Green, Bill Housbeck, who was incredibly arrogant and unprofessional on the telephone. His answer to the problem is for Colonial to change our "800" number. I was outraged by his blatant disregard for the problem, and his lack of cooperation in finding a solution, so I proceeded to call the corporate offices in Memphis, TN, desiring to speak with the presidnet, Mr. Dave Slot. I was directed to speak with Susan Jones, the national customer relations manager, who also said that nothing could be done and that she didn't understand why this was such a problem. I reminded her that not only is an expense incurred (which she flatly refused to even consider reimbursing), but that the time it takes my employees to explain the problem and forward these calls on to the appropriate number, plus the fact that these erroneous calls "tie up" one of my two available business lines, IS a problem that Tru-Green needs to address. Irregardless, her response was that it was my problem.

I contacted MCI (my long distance carrier) who advised that my only option through MCI is to put a tailored call coverage block on my line to block certain area codes (those near Grand Haven) from reaching our "800" number. Besides a substantial monthly cost, this feature would essentially eliminate any potential calls from future Colonial customers just because of their geographical location in Michigan.

I've written to the Michigan attorney general who stated that no statutory violaton of state law has occurred, and therefore can do nothing for me. I am extremely frustrated and bothered again now that Spring has arrived at the "Tru-Green" calls are coming in droves on my "800" line. Anything you can do or suggest would be most gratiously received.



4 Updates & Rebuttals

Pedro

Ashton,
Maryland,
U.S.A.
One good turn deserves another...

#2Consumer Comment

Mon, August 02, 2004

Simply have your employees tell the callers that Tru-Green has gone out of business. They hit you in your pocket, hence you should hit Tru-Green in thiers.


Ken

Simi Valley,
California,
U.S.A.
They don't care that people have the correct number, so why should you?

#3Consumer Suggestion

Mon, April 21, 2003

Currently they have no reason to do anything, you are forwarding the calls for them by giving them the number, so why should they change? In order to correct the problem, the first thing that you need to do is to not give out the correct phone number. They don't care that people have the correct number, so why should you? The next thing is to think of something good to say in order to get people off the phone quickly. If you want to have some fun, give really high quotes for the service, since it would cost you a lot to perform the service. Nothing false, as you don't want to get in trouble. Tell people that you don't do the lawn service any more as you got too many complaints on your service :-).


Lighten up.

#40

Wed, January 02, 2002

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: Adolph Their relationship to the company: Consumer Suggestion Rebuttal: "Have a heart".....whatt'ya mean? Nothing particularly derogatory was said specifically in regards to 'Susan Jones'. YOUR QUOTE:>>>>" the wording to this complaint should be changed."<<<< Oh, wait a minute; I can think of a change that would appropriate in the original post afterall. Preceeding Ms. Jones' name the statement "the late" could be inserted. Hey!....we're all going to take the big dirt nap some day, anyway. Lighten up.


Have a heart........

#50

Tue, January 01, 2002

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]

Their relationship to the company: Devotee

Rebuttal:
During the course of this previous year. Susan Jones passed away. I think that due to these circumstances to honor a very reputable business woman the wording to this complaint should be changed.

Have a heart........

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