• Report:  #1220263

Complaint Review: Toys R Us - Lancaster California

Reported By:
maria lizarraga - mojave, California, USA

Toys R Us
1335 W. Ave. K Lancaster, 93534 California, USA
15255 carol st
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On Thursday, we went to toys r us in lancaster, Ca.  The store had some WWE Wrestling rings for sale, the price was $79.99,and we wanted to purchase one for my grandson that is down syndrome.  When we got to register to pay, the casier (Josh) and a female cashier told it the coldn"t sell it till May 20th.  Josh then took the Item behind the register and my grandson got upset.  I told them thre were about 4 or 5 other boxes on the shelf.  He said they couldn"t sell it to come back May 20th.  My grandson was very upset he is 16 but mentally he is 8. Josh told him again to come bach May 20th, my grandson told him told him to shut up and Josh in a very angry voice tol him NO you shut up.  My child just sat on the floor crying. I had to call my husband to come from Mojave to help me try to take him out of the store.  He said no more toys r us. They are mean.  I was very upset, he could have reacted worse, but he has learned to hold composure. I thank god for that.  I feel they should have not put the item out of the floor racks if they couldn't sell it.  I would have paid 2 times the amount for the item.  He is a big fan of WWE.  




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