Thu, May 22, 2008
I know that it sucks to give a kid an opened present, but you MAY slice open packaging after you pay to ensure that the item works. Bring batteries, a CD, whatever you need to make the product work. Someone may be short with you, but explain that you have had a bad experience. In the case of this PlayStation, it's sad that we live in a world that steals, but always assume that that box is empty or that a product has been used-at any store. Sometimes new employees may put back items that are RGD- returned goods damaged, and sometimes service associates don't check returns. Working in retail has taught me to be a well-informed consumer. Don't leave before you check EVERYTHING inside.
#3UPDATE EX-employee responds
Fri, November 15, 2002
As far as a database showing that the playstation was returned, Nintendo offers a product registration and has for years, Sony does not. Also, there would be no way for TRU as a company to label every playstation that is returned as it would require the serial number of the item. In order to get to the item, the factory seal would have to be broken on each box. Speaking of which, your box should have been factory sealed at time of purchase. If the item had been returned as you claim, the factory seal would have been broken when you bought it. Therefore, the fault lies with you for not inspecting such a high priced item.