• Report:  #3063

Complaint Review: Themeware - The Internet Toolbox - Newport Beach California

Reported By:
- Spring Valley, CA,
Sun, August 27, 2000

Themeware - The Internet Toolbox
3101 West Coast Hwy, Ste. 100 Newport Beach, 92663 California, U.S.A.
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Tell us has your experience with this business or person been good? What's this?
I purchased the Internet Toolbox as advertised on TV.

This was absolutely the worst thing I ever did.

I did not realize that they charged my Credit Card $49.95 on receipt of the order and did not ship until more than 90 days later. When the product arrived it was a box full of Garbage of no use to anyone. After trying unsuccessfully to get a refund, I finally let it slide as a lesson learned.

But in todays mail I got my statement from my credit union VISA ACCOUNT. And there was a NEW CHARGE for The Internet Toolbox in the amount of $86.09. This new charge is for absolutely nothing because I am getting no services from The Internet Toolbox. The services in their box are so lousy that I would not pay $1.00 for them, let alone the initial $49.95 and now a new charge to my account of $86.09.

.......ANOTHER VICTIM RESPONDS...................

The Internet tool box program that I bought a few months back, is a joke. They tell you that you will receive support, but that just isn't so.

........AND ANOTHER VICTIM...................

I sent $69.95 for the Internet toolbox advertised on TV. They

did not mention that it costs much more to get started than the

initial investment. Their claim was that within 30 minutes of

receiving the "Internet Toolbox" you would be making big money.

We sent the program back to them in the original shipping box, all contents complete. They said we would get our "Money Back

Guaranteed" refund within 4 to 6 weeks. It has been over 2 months.

We called them and they say they never received the product and

refuse to refund our money. I WANT REVENGE!

Lynn Kvistad

Click here to read other Rip Off Reports on Themeware, Leasecomm, Toolbox

1 Updates & Rebuttals

....the format is so fun, easy-to-use and simple-to-understand


Fri, September 22, 2000

FROM: Michelle Smith [SMTP:[email protected]]
To: [email protected]

Subject:Rebuttal to Report- ThemeWare Corp./Internet Tool Box
Sent: 9/6/00 11:18 AM

ThemeWare Corp.'s over-riding objective is to teach consumers and small business owners how to connect with the Internet, and then provide them with the tools to make it the richest online experience possible. The Internet Tool Box also provides all the software, information, products and customer support customers need to start and run a successful business on the Internet.

Because the format is so fun, easy-to-use and simple-to-understand, even novices are able to create their own Web sites.The Internet Tool Box is designed to be easy to understand, with step-by-step, easy-to-follow instructions.

If a customer is dissatisfied for any reason, they may contact our Customer Support department at 1-888-574-1311, Monday-Friday, 8:00 am - 5:00 pm, PST. Our Support team is available to help them. Unfortunately, I am unable to research these complaints with out the customer's name and address.

We are constantly striving to improve the products and services we provide our customers. Please let me know if we may be of further assistance!

Thank you!

Michelle Smith
Director, Customer Support
ThemeWare Corp.

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