I am contacting you to make you aware of a warranty problem Erik J. Bender has with Pep Boys at the corporate level and in
particular, store number 082 located at 6340 North Davis Highway in Pensacola Florida.
Erik graduated from the University of West Florida and spent the winter working in Pensacola. On March 7, 1999 Pep Boys
replaced rear seals on his car at a cost of $270.72. On March 19, 1999 Erik was near Montgomery, Alabama, on his way home,
when one of the rear seals failed resulting in rear axle damage amounting to $1,042.98.
Erik took the Capitol Cheverolet-Geo's repair bill of $1,042.98 to Pep Boys store number 082, where the failing seal was installed,
and asked them to honor their 90-day warranty by reimbursing him for the repair. The store manager took, in my opinion, unfair
advantage of a college student (Erik is currently enrolled in a Masters Program) desperate for warranty funds and late for a job
assignment in the north, by rudely and aggressively giving him a "take it or leave it" reimbursement offer of $455.80.
We have made numerous, unsuccessful attempts to contact Pep Boys' headquarters to give them the opportunity to correct the
situation. We thought they would honor their stated warranty, if the were made aware of the problem and perhaps provide
additional customer relation training to the store manager We were wrong on both counts.
We then contacted MAP (Motorist Assurance Program), of which Pep Boys is a member, requesting assistance. They said that
since Erik accepted Pep Boys' reimbursement offer there was no assistance they could provide.
While we may have hit a dead end as far as appropriate financial reimbursement is concerned, I will not allow this shoddy
treatment to go unpublicized. I will continue to contact appropriate organizations around the country asking them to alert the motor
vehicle owning public in their area of potential problems in settling warranty claims with Pep Boys.
Documentation for reimbursement is as follows:
Date $ Amount Expense
3/19/99 $46.19 Motel 6 in Montgomery, AL
3/20/99 97.50 Friend drove up from Pensacola and took me back while I waited for my car to be repaired 300
Mi.(round trip) x $0.325/Mi.
3/20/99 25.00 Food
3/21/99 25.00 Food
3/22/99 25.00 Food
3/23/99 25.00 Food
3/24/99 25.00 Food
3/25/99 25.00 Food
3/25/99 97.50 Friend took me back to Montgomery, AL from Pensacola 300 Mi. (round trip) x $0.325/Mi.
3/25/99 587.18 $1,042.98 Repair bill from Capitol Chevrolet - Geo minus the $455.80 cash refund given to me by
Pensacola Pep Boys.
3/25/99 39.59 Motel 6 in Montgomery, AL
3/26/99 270.00 One week of lost wages in upstate New York
$ 1,287.96 Total
We can send you copies of the Pep Boys and Capitol Chevrolet invoices if requested... Please help me get my money back.
Your assistance in resolving this warrantee claim is appreciated.
Erik J. Bender
956 East Lake Road,
Dundee, NY 14837
Telephone 315-536-4797 (evenings)