- Report: #1299139
Complaint Review: Terminix - Arlington Texas
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Author Not Confirmed
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Terminix
3217 West Pioneer Parkway Arlington, 76013 Texas, USA
Phone:
6822384293
Web:
terminix.com
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Terminix Unethical Practice Arlington Texas
I really feel like this company has taken advantage of me for services I absolutely did not need. On or about March 30 2016 Terminix came to my home on their quarterly inspection. After the service I was advised that I had rats in my attic. I thought it strange because they had never checked my attic on their quarterly before and me not being an expert on rat problems believed them.
I wasn't going to get service for it because I am a disabled vet with minimal income and already have service for termites and insects (two separate charges). The technician (Phil) scared me into believing I had a rat problem. He first quoted me close to 10K worth of service but when he saw I wasn't willing to have service done at that price he kept bringing the price down until he bated me. I was finally convinced and was charged $2,449.28 with $458 down using my debit card.
I did not feel comfortable especially because I did not feel enough evidence had been presented to justify the service. After the initial work was done I was shocked at how basic the work was for the amount of money charged. No droppings were shown to me and traps were set but have yet to been touched by any rat or rodent. Also, they only left three traps and they are the kind i could get at the 99cent store.
It has been approximately 7 days and after getting a second opinion, I am convinced that I have been taken advantage of. I have attempted to make contact with a supervisor or manager and to no avail. Furthermore, I have found similar complaints from Terminix customers having the same issue as I. The loan amount is through ServiceMaster Acceptance Company ($MAC) starting May 13, 2016 I will be charged 165.94 for 12 months.
1 Updates & Rebuttals
Additional information on my existing complaint
#2Author of original report
Tue, April 12, 2016
On April 12, 2016 at 3:47 p.m. (central time)I received a phone call from 1800 837-6464, I never answer 800 numbers but I have been expecting a call from Terminix. John Kasper was on the line and he identified himself as a Terminix manager. I proceeded to explain to him what my problem is and reminded him that I have been a customer for quite some time.
I explained that I believe that the technician that came to my house (Phil) convinced me I needed work done and how I have come to the conclusion that no such service was needed. The way I came to that conclusion was from second opinions and basic on line research done after the fact. At this point John became rude, disrespectful and unprofessional. He told me " it sounds to me that you have buyers remorse, you are not getting your money back." I proceeded to tell him that I did not want to ruin my credit but that I did not think that I should pay for a service that I did not need. John replied, " well , you are not getting your money back and that good credit you are talking about IS going to be ruined."
When he said this , I asked what is your name again and he just hung up on me. I immediately called customer service and told them what happened. I was able to get John Kasper's full name from customer care. Customer care advised me that because I have an open claim with the BBB all I could do at this time was to add this to my existing claim. I was also advised that there was a note from 4/11/2016 about them calling me but no voicemail was left for me to know. It seems that this particular branch is really operating unethical practices and treat any customer that calls them out with unacceptable and extremely terrible service and so much rudeness.
What I would like to happen in order to resolve this issue is for :
1. Have a full refund for this unnecessary service . At first I only was asking for no further charges and for the finance charge to be dropped but after much thought and because John treated me so poorly I believe that a full refund should be done.
2. I would like a full investigation on all services done to my property and to see if what I was paying for was actually being serviced.
3. For John to be disciplined for his terrible behavior and terrible customer service. No "manager" should conduct himself in that manner.
