• Report:  #657

Complaint Review: Target Stores - Minneapolis MN Minnesota

Reported By:

Target Stores
33 S 6th St Minneapolis MN, 55402 Minnesota, U.S.A.
Tell us has your experience with this business or person been good? What's this?
AUG. 20, 1999 - Four weeks ago I took back a gift from my mother

back to their Boca Raton, Fla store to exchange it for something

more useful to me. We went through the paperwork and they agreed to

give me a store credit which was fine with me as I had other items

that I needed more than the electric tooth brush that I was


As it was a gift from a family member and I had no receipt I was

asked for my drivers license. I produced my South African license

which had my photo/signature etc. I was told that this was not good

enough, that I had to have a US license. I thought this was

nonsense and asked to see the manager. A Mr. Sunil Harrpypersad

arrived. He told me the same thing and then added that any of the

52 states licenses would be fine. I asked him about the 52 STATES?!

He told me that Hawaii and Puerto Rico were the latest states.

While in the store I spoke to their 800 number Guest Relations

department with no better or more sensible reply. I left the item

and my business card with this fellow and told him that it was

returned and I expected that they would send me a check for the

return amount.

Two hours later I attempted to phone the firms executive office in

Minneapolis to complain. The operators would NOT put my call

through to the executive office, would not give out the name or fax

of their firms President and repeatedly transferred my calls to the

same Guest Relations department that was now part of my complaint.

I got the firms presidents name (Gregg Steinhafel)from the local

reference desk at the library and faxed him later that day at 612

304 5104, I followed up with a mailed Priority Mail letter and

included the 20 minute tape of my dealings with their operators and

their pig headed refusal to identify themselves or put me through

to the President/Executive Office.

I have never heard from Target in regard to my complaint and have

gotten no check from them for the item that I left with Mr. 52

States Harrypersad. This company has its head stuck so far up its

own a*s that it is a wonder they havent suffocated.

W. Harris

P O Bx 5117

Cape Town 8000

South Africa

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