- Report: #67609
Complaint Review: T-Mobile - Nationwide
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T-Mobile
www.t-mobile.com Nationwide, U.S.A.
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T-Mobile ripoff NOT a trustworthy organization Round Rock Texas
*Author of original report: Good News Regarding T-Mobile Complaint
*Consumer Comment: I saw your post about this on CH
*Consumer Suggestion: Nicole - Please note the time of my earlier messages..........
*Consumer Suggestion: Nicole - Please note the time of my earlier messages..........
*Consumer Suggestion: Nicole - Please note the time of my earlier messages..........
*Consumer Suggestion: Nicole - Please note the time of my earlier messages..........
As an employee of a service organization, I recognize how important it is to treat customers fairly and to honor commitments made by an employee. My recent experiences have shown me that T-Mobile is NOT a trustworthy organization.
About two months ago, I was shopping for a cell phone and plan. I had decided upon a plan from a local vendor, but was looking around just a little bit more to make sure I had the best deal. While at Circuit City, a T-Mobile representative tried to sell me on a phone. I explained that the same phone was offered at a local vendor for $35 less, and that the vendor had offered to waive activation and a $100 phone rebate for signing up for a less expensive plan. To induce me to sign up with him, the T-Mobile rep said he would waive the activation on the same plan, would let me have the $100 rebate with that plan, and would give me a $50 credit since the phone at Circuit City cost $35 more.
Well, I received my first bill, and you guessed it.... No waiver for activation, and no $50 credit. I called the billing customer service, and was told that nothing could be done since the rep did not include the info on the service order. they said I should call the representative to get the credits.
I called the rep, and he told me to send him an email with my request (mahdi.jaber@ t-mobile.com), which I did. When the second months bill came, there were still no credits.
So, I have been going back-and-forth with T-Mobile's "dis-service" department, and did finally get a credit of the activation fee.
Well, today I received a letter in the mail denying the $100 rebate as the plan I had elected did not qualify. I have been trading emails with the T-Mobile, who says they will do nothing about the $50 credit or the $100 rebate.
So, this disreputable representative cheated me out of $135 - I paid $35 more for the same phone, and did not receive the $100 rebate. Even worse, T-Mobile is not scrupulous enough to do anything about my loss. BEWARE!!!
Alton
Round Rock, Texas
U.S.A.
About two months ago, I was shopping for a cell phone and plan. I had decided upon a plan from a local vendor, but was looking around just a little bit more to make sure I had the best deal. While at Circuit City, a T-Mobile representative tried to sell me on a phone. I explained that the same phone was offered at a local vendor for $35 less, and that the vendor had offered to waive activation and a $100 phone rebate for signing up for a less expensive plan. To induce me to sign up with him, the T-Mobile rep said he would waive the activation on the same plan, would let me have the $100 rebate with that plan, and would give me a $50 credit since the phone at Circuit City cost $35 more.
Well, I received my first bill, and you guessed it.... No waiver for activation, and no $50 credit. I called the billing customer service, and was told that nothing could be done since the rep did not include the info on the service order. they said I should call the representative to get the credits.
I called the rep, and he told me to send him an email with my request (mahdi.jaber@ t-mobile.com), which I did. When the second months bill came, there were still no credits.
So, I have been going back-and-forth with T-Mobile's "dis-service" department, and did finally get a credit of the activation fee.
Well, today I received a letter in the mail denying the $100 rebate as the plan I had elected did not qualify. I have been trading emails with the T-Mobile, who says they will do nothing about the $50 credit or the $100 rebate.
So, this disreputable representative cheated me out of $135 - I paid $35 more for the same phone, and did not receive the $100 rebate. Even worse, T-Mobile is not scrupulous enough to do anything about my loss. BEWARE!!!
Alton
Round Rock, Texas
U.S.A.
6 Updates & Rebuttals
Alton
Round Rock,Texas,
U.S.A.
Nicole - Please note the time of my earlier messages..........
#2Consumer Suggestion
Sun, September 28, 2003
Please note that I DID submit info stating that everything thing had been rectified. It is not my fault it took this web site 11 hours to post my update.
Alton
Round Rock,Texas,
U.S.A.
Nicole - Please note the time of my earlier messages..........
#3Consumer Suggestion
Sun, September 28, 2003
Please note that I DID submit info stating that everything thing had been rectified. It is not my fault it took this web site 11 hours to post my update.
Alton
Round Rock,Texas,
U.S.A.
Nicole - Please note the time of my earlier messages..........
#4Consumer Suggestion
Sun, September 28, 2003
Please note that I DID submit info stating that everything thing had been rectified. It is not my fault it took this web site 11 hours to post my update.
Alton
Round Rock,Texas,
U.S.A.
Nicole - Please note the time of my earlier messages..........
#5Consumer Suggestion
Sun, September 28, 2003
Please note that I DID submit info stating that everything thing had been rectified. It is not my fault it took this web site 11 hours to post my update.
Nicole
Madison,Georgia,
U.S.A.
I saw your post about this on CH
#6Consumer Comment
Sat, September 27, 2003
I saw your post on CH, and even responded. I noticed that you posted an update there.You said that they made everything right! Why not here? It's not too kind to complain about a company and then when they DO do the right thing, to not update. Come on...be fair!
Alton
Round Rock,Texas,
U.S.A.
Good News Regarding T-Mobile Complaint
#7Author of original report
Fri, September 26, 2003
Well, I have GOOD NEWS to report! Thanks to another e-mail to T-Mobile, they have finally seen the light and have decided to honor the commitment made by their representative. I have received the following: "Thank you for taking the time to contact T-Mobile. We can understand your frustration and we do apologize for any miscommunication or inconvenience that this issue may be causing you. We have as a courtesy applied a credit for $100.00 for the rebate and the $50.00 credit as promised to you by the dealer. The activation fee has already been credited to your account. Again, we do apologize for any inconveniences. If you have any other comments, questions, or concerns, please feel free to contact us. Thank you for choosing T-Mobile." What was in my last e-mail, you ask? I sent them a copy of what I had posted on this web site and Clark Howard's web site (along with links to the web pages) and let them know that there were a lot more consumer web sites I would be searching out to post my complaint. I guess they determined it would be cheaper to honor a commitment than to risk losing other business. Anyway, I am happy with the actual phone service so far, and assuming that there are no other issues like this raised in the future, I very well may renew with T-Mobile when my contract is up. I just expect to be treated fairly.
