Complaint Review: T Mobile Arena - Las Vegas NV

This is a very sad true story of a season ticket holder and guest being treated like an animal and humiliated by T Mobile Staff and Security.

I have been to over 50 Knights game and a HUGE fan since DAY 1. I have spent over $50,000 on tickets and activities surrounding my favorite team!  I am only posting this because everybody has a responsibility in these times to stand up for themselves when their human rights are violated.  That's  exactly what happened to me, so that's exactly what I am doing. This is America and there are laws designed to prevent abuse like this.  This is a clear sign T Mobile has lost it's way and I am not going to sit here and just watch that happen. I love the Las Vegas Knights, the NHL, and Hockey  too much.  I want what's best for the Knights this is not intended to dissuade any fans from going this is a message to everyone to stand up for their rights and stop the abusive behavior at T MOBILE arena.

I am a local resident and business owner living Vegas since 2003 with an extensive background in the hospitality industry.  

First quarter was great we got there early ticket scanned and stamped. (faulty stamper)! I got my popcorn and was super excited because these were VERY EXPENSIVE seats 5th row! Saved up for these!  After waiting all week for this game  I had my popcorn and bought raffle tickets and was loving life!  I went to use bathroom at the break during 1st period and when I came back they said my stamp wasn't there.  The stamp must have misfired because I had nothing on my wrist but I put it out and It was stamped when I came into the JACK DANIELS LOUNGE. I found out it had misfired. I have a witness that saw the old blonde lady stamp me and will testify to this.  Also there is video of me getting stamped on TMOBILE video cameras upon entry as well to corroborate my story.  I am including video from my seat in the 1st period on this post. 

They said I could not enter because I didn't have the stamp on my wrist. I presented my  physical ticket and some supervisor lady snatched it out of my hand with the accuracy of Mr. Miagi with chopsticks.   I said can I have my ticket back she said no and was clearly unable to handle this situation. Basically they took my ticket and said I was not stamped and could not go back to my seat. The stamp must have misfired. 

We tried to explain as more security arrived surely this could not be happening all of a sudden there is a huge scene.  After explaining everything to the supervisor in the kindest way.  They were just fixated on not letting us  back to our seats.  And said look your story doesn't matter because now you have caused a disturbance.

At that point  I was asked to leave, and i did so immediately and waited outside of the Jack Daniels Lounge as my friend who was was the season ticket holder tried to point out how unfair it was and that he saw me get stamped. After trying to explain the absurdity of the situation.  They called him a liar and said he had to leave too.  So they proceeded to escort us with 3 security guards in front of everyone embarrassing us shamefully like we were criminals. I am absolutely devastated and have been nauseous ever since can't keep food down and can't sleep and have had to go to seek professional therapy for the last 2 months. 

I get it now what's happening! I just thought it would never happen at T MOBILE. 

They even called Las Vegas Metro who was waiting outside when we came out! UNBELIEVEABLE!

The cops were awesome and actually listened and they could not believe it. They said not to worry we would not be banned for a year which was something they were there to assess.  They wanted to ban someone who did nothing wrong for a year! REALLY INSANE RIGHT?  Metro was great and said we were nice and peaceful and believed us so there is no ban.  But I don't know if I can go with all the anxiety I have from this experience for a while which is also making me verrrry depressed.

Anybody that has had a similar experience please DM me here.  

If anybody at T Mobile or the Las Vegas Knights cares you can also message me here. I have extensive video and pics of everybody involved.