Complaint Review: T Mobile aka VoiceStream - Bellevue Washington

MY NAME IS DENISA  I LIVE IN MANCHESTER NH 
T MOBILE RIPPED ME OFF SO MANY TIMES I COULD CRY MY EYES OUT JUST THINKING ABOUT IT

I STARTED WITH THEM AND I HAD 2 LINES THEY BOTH OF MY PHONES WERE BLACKBERRY S AND I HAD INSURANCE ON BOTH,
MY PHONES BROKE 3 MONTHS AFTER I BOUGHT THEM THEY COMPLETELY FROZE.
I WENT TO THE STORE AND I WAS INFORMED I HAD NO INSURANCE, I WAS TALKED INTO BELIEVING THEM THIS AND PAID FOR 2 NEW BLACKBERRYS 600.00$

NOW I FINALLY CANCELED T MOBILE AND WENT TO VERIZON. 
T MOBILE CHARGED ME 800 DOLLARS FOR CANCELING TWO LINES,
I TALKED TO A SUPERVISOR WHO TOLD ME THAT YES I HAD INSURANCE ON MY PHONE AND NO THEY WERE NOT SUPPOSED TO CHARGE ME FULL PRICE BUT "TO LATE" AND THAT THEY WANT THEY'RE MONEY I TOLD HIM THAT I WILL GO TO COURT AND I WILL DO ANYTHING I NEED TO DO BUT I WILL NEVER PAY THEM 800.00 $ UNTIL I GET MY MONEY BACK. I AM SO SORRY THAT YOU HAVE TO GO TROUGH THIS HELL.

ON TOP OFF IT ALL T MOBILE IS A VERY RACIST COMPANY SO IF YOU HAVE A LAST NAME THAT DOESNT SOUND AMERICAN THEY WILL RIP YOU OFF IN ANY WAY THEY CAN 

Andy, I had several problems with T Mobile as well. A brief summary of them are as follows: They charged me the activation fee that they promised they wouldn't, constant billing errors, they lost my rebate paperwork twice, I've been hung up on and actually told by a Customer Care Representative that they're "not obligated to send invoices, it's my responsibility to find out how much I owe and when it's due", my handset model v70 wouldn't work, even with the 2 replacements sent out, they wouldn't allow me to downgrade to another model, I could only pay more to upgrade and extend my contract. Once I sent a letter to the FCC, they put my account under investigation and refused to give me any info, nor an estimated day someone would call me back with assistance. They have this mysterious "Executive customer care" dept that will contact you and if they get mad or can't get anywhere with you, they'll disconnect. They also refuse to give out they're direct number to you and tell you they'll contact you back on "their" time. I contacted the FCC and so far, everything has been fixed. Everytime they said they would not do something that was ridiculous, I sent a complaint to the FCC and BBB and ta da! it's done. Send a letter to the FCC detailing your complaints. Copy the BBB and T Mobile. Also submit your complaint over the internet with the FCC. Things will start moving pretty quick after that. And I know I don't have to tell you this, but KEEP ALL DOCUMENTATION. Good luck....

Andy One more thing I am not sure of this but I know that indirect dealers only made thier money by the number of new activations they done each month so. that is another possiblity I am not sure how the direct dealers are paid so thus if he had done it correctly (the Sales Office) and if they also make their money that way he would have only made a commission of 3 new activations instead of 5 because the 2 you already had would not have been paid a commission on. so it could be a possible dealer fraud also

Andy, First I left the company a year ago and so I will tell you what I remember how to solve your problem. T Mobile was not even part of the scene when I was there. I was a customer service Rep for almost 2 years. I do not think that Deutsche Telekom could help you. First I find it strange that The Change of Responsibility Form was faxed because when I was the policy and this policy they were very strict on (because of ID theft possibilities) was to put it simply The policy was you and your father in law would have to go into the Sales Office together and show ID and have the Direct dealer witness the form being signed. I never have known of any direct dealer that broke that rule. Therefore if the change of responsibility was done wrong then a company policy was broken and therefore it would seem that the contract is null and void. I can tell you what happened and that is someone who activated the phones was basically a complete moron. because first thing I need to say is this is only known to people who work for VoiceStream or a dealer, and that is for a simple activation of a lets say one phone per bill then there is a department called Activations but when it is a complicated activation like a shared plan which yours was then a internal department called advanced activations with specially trained people activate everything #1. the sales office should have when they called Customer Care should have asked for advanced activations (I don't think that happened) then the customer care rep who was on the phone should have transferred the call to the advanced activations department and they would have taken all of the accounts it's too complicated but what would have happened is that it would have turned out the way it suppose to have as smooth a silk, you would have had 1 bill, 5 phones and the same two phone numbers, with 3 new numbers the guy who told you to take the old sim cards out and put in the new ones was wrong or a moron. The reason you cannot get the same supervisor twice is when I was there they had several call centers all over the nation and a centralized computer answered the calls and depending on what buttons a customer pressed once the it answered then a customer wait on hold in a holding pattern and whatever CCR happens to end a call then another one comes in. You may talk to someone on the west coast 1 call and the next call you speaking to someone in the midwesern or southern part of the US. Basically to put it simply its a luck of the draw what city the Rep is in and I for instance was trained in several different types of calls from past due accounts to billing problems,and everything in between and us CCR's used to be able to tranfers calls to each other but they changed that by doing something to where their system prevented us from doing it. It happened the same time that VoiceStream bought the midwest and east coast markets a few years back. as far back as I remember we didn't even have a phone number for John Stanton, but we did have an internal email program and someone let it slip how to get past the internal stuff for a person on the outside I am not 100% positive but try [email protected] (I done some investigating and they are still using the voicestream name for email it seems. Also look on any paper work and look for a thing called sales office number and also Dealer code that will Identify the persons and location of the sales office. Also never make threats like lawsuits or anything because there is a rule if you threaten anything to anyone including legal then they will not talk to you, nor will they answer any letters, they will turn everything over to their legal department high powered lawyers who work for them only if they think you mean business. My suggestion is to contact you state attorney generals office or consumer fraud division. make copies of everything, document everything, and sue later if you have to but another thing don't let your states' statue of limitations run out before you get started on a lawsuit, I wish I could help you further If I can do anything maybe we can figure a way to contact one another

Hi Andy, I worked for the moronic management at VSW's call center for almost 2 years and resigned in October. I have to say I don't know of anything that will help you fight these ripoff artists. As I was preparing to leave rumors were rampant that Deutsche Telecom is trying to unload Tmobil because of their own financial problems. This company has been ripping people off for several years and nothing has happened to stop them. Perhaps if enough customers got together and filed a class action something might happen. But I talked to a lot of other customers who had complained to the FCC, etc. with no results on any company policies that I could see. This company thinks nothing of alienating customers, because they ultimately think their customers are idiots. They think they can change their name and logo and people who would not touch/or return to Voicestream service will be fooled into getting service with TMobile. I wish you luck.

Hi Andy, I worked for the moronic management at VSW's call center for almost 2 years and resigned in October. I have to say I don't know of anything that will help you fight these ripoff artists. As I was preparing to leave rumors were rampant that Deutsche Telecom is trying to unload Tmobil because of their own financial problems. This company has been ripping people off for several years and nothing has happened to stop them. Perhaps if enough customers got together and filed a class action something might happen. But I talked to a lot of other customers who had complained to the FCC, etc. with no results on any company policies that I could see. This company thinks nothing of alienating customers, because they ultimately think their customers are idiots. They think they can change their name and logo and people who would not touch/or return to Voicestream service will be fooled into getting service with TMobile. I wish you luck.

Hi Andy, I worked for the moronic management at VSW's call center for almost 2 years and resigned in October. I have to say I don't know of anything that will help you fight these ripoff artists. As I was preparing to leave rumors were rampant that Deutsche Telecom is trying to unload Tmobil because of their own financial problems. This company has been ripping people off for several years and nothing has happened to stop them. Perhaps if enough customers got together and filed a class action something might happen. But I talked to a lot of other customers who had complained to the FCC, etc. with no results on any company policies that I could see. This company thinks nothing of alienating customers, because they ultimately think their customers are idiots. They think they can change their name and logo and people who would not touch/or return to Voicestream service will be fooled into getting service with TMobile. I wish you luck.

I'm from Brooklyn, New York, not Oklahoma. Don't know how it got there.