I recently had some problems reaching ABslide and found many complaints on here. GOOD NEWS!!! I found a number that will actually get in touch with a Customer Service REP for Sylmark. Yes a live person. Call (800)259-1679 or (323)938-9792. Hang in there, the wait can be long. You can cancel orders and get some billing straightened out. They say the reason you cant get through on their published number is due to lack of phone support. It should be corrected soon!! Good Luck!!