- Report: #1307620
Complaint Review: Super 8 Motel - Columbia Missouri
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Super 8 Motel
3216 Clark Lane Columbia, 65201 Missouri, USA
Phone:
888-826-1381
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Super 8 Motel Wyndham Corp. FRAUDulant charges Columbia Missouri
Booked a room with Super 8 in Columbia MO for Tuesday and Wednesday. Travelling to visit my child for his birthday. On the way there, a rock was thrown into my windshield causing a major crack resulting in the windshield having to be replaced. Windshield was scheduled for Thursday between 8am and noon. Check out time at the motel is 11am. My husband asked for a late check out, we were told we had until noon. We were completely and totally out of the room by 11:20am, still waiting on the windshield repair. We arrived home Thursday evening and found a hold charge on our credit card for $75.01. The hold on the credit card was put through at 10:30am. We made calls to the motel that evening. We called the corporate office and complaint line numerous times over the next several days. We left messages on the presidential hot line several times.
This company does not seem to care that one of there motels is fraudulantly charging cards without authorization. This company does not seem to care that my money is now frozen because they charged my card without authorization. This company simply feels that if I wait a week, without access to my money, it will resolve itself. I understand all that, but do not feel as if I should be penalized for this company committing fraud. If one person had even remotely acted as if they cared, it wouldn't be that big of a deal, but because they couldn't care less that they have employees out there committing fraud and they are ok with it, then everyone should know. Curious to know how many people had a hold put on their card that didn't resolve itself and they were none the wiser.
We occurred an unexpected expense with the windshield. We cut our trip short and went home. We cannot afford to have $75.01 frozen from our account while super 8 gives us the run around for a week. I have contacted a lawyer. Might not seem worth it for $75, but a company that practices and condones fraudulant charges should be made to know that they cannot get away with it.
My hours on the phone with this company has been nothing more than lip service. They feel that if they pacify me long enough, the charge and me will end up going away and I am sure that this is what they are used to. Hold the consumer off for a week, the charge will go away and the consumer will give up. This consumer is going to get satisfaction. If i have to take them to court for fraud, then so be it. Companies need to know that they cannot just do whatever they want with no consequences.
