Jennifer
Tustin,#2UPDATE Employee
Tue, May 14, 2002
Our company sends out the products ordered by consumers in a timely fashion. On occasion, some packages are inadvertantly misplaced or lost by the Postal Service, en route to their destination.
We rely upon our customers to contact us in writing in the event that they do not receive their package. When we are then made aware of this situation, we immediately send out a new package by Priority Mail, at our own cost. in this case, however, Sarah did receive her package.
How do I know this? I know because the package came back to our office on April 24, along with a request for a refund, which is currently being processed. Perhaps Sarah did not recognize that the package came from our company, since our fulfillment office is located at a different address.
And, if she did receive the package after filing her report, I find it interesting to note that she has not modified her report in the interim. We value our customers and do our best to ensure that they are happy, within the limits of our small staff's abilities.
We are working on the formation of a Customer Service number, which will allow our customers to talk to a live representative, to answer their questions. In the interim, we suggest that they write to us. Thank you for hearing our side.