I purchased a new house from Ryan Homes and Structured Cable of VA were supposed to install the central vacuum system for my house. But what they installed in my house was totally different from what they presented to us in their showroom. The one that they had in their showroom had hidden hose, which was very convenient to use, while the one they installed had a heavy and bulky hose that has to be installed and removed every time we vacuum the house. We told them we are very unhappy with that system and we don't want it. But they said they cannot help! Terrible company! This is a fraud.