MichaelNew Port Richey,
Thu, November 27, 2003
To answer one of you questions - "Doesn't Spirit keeps it's customer's phone numbers on record?" - If you booked through a travel agency then there is a 99% chance that Spirit never had your number to begin with. I work for another airline and I can tell you that when a travel agency books a reservation they put their own number in, instead of yours. Although Spirit should have told you about this on the outbound flight to NY, this is a good example of why they tell you to reconfirm your reservation at 24 hours in advance. It's not right what happened, but I would also ask to see a copy of their contract of carriage and see what it says. They are legaly obligated to allow you to veiw a copy of it at any of their ticket counters, and if you call and request a copy there should be no problem having one sent to you.