• Report:  #3739

Complaint Review: Southwestern Bell Wireless - Nationwide

Reported By:
- lewisville, tx,
Thu, November 02, 2000

Southwestern Bell Wireless
Nationwide, U.S.A.
Cellular Phone Companies
Tell us has your experience with this business or person been good? What's this?
I have two wireless phone accounts with Southwestern Bell. I opened the first one 2/2/2k. For 8 months the problems appeared as follows:

1-The first phone (an Erickson fliptop) had almost no reception and standby was less than 8 hours.

2-After two weeks of complaints we were ordered a replacement.

3-The replacement took several weeks to arrive and was no better than the first.

4-We changed to a Nokia 5160 which took Five weeks to get the vibrating battery for(I have a hearing loss and must have a vibrating phone).

5-The phone got hot and shut down during a 30-45 min conversation on two occasions.

6-Then the phone would no longer turn on unless attached to charger.

7-My wife was told there was water damage and the warranty was void.

8-I talked to the manager about the employee calling my wife a liar when the phone had not been near water during the longest dry spell in history(He took care of me and we had no further trouble).

9- Since it appeared all was well, I contracted for another phone.

10- I went fishing. While out I got a call but the phone did not answer. I looked at the screen and it looked odd so since I was busy I put it in my shirt pocket intending to study it later. Bad Move!! Next thing I saw was it going to a watery grave when I leaned over the dock.

11-I now needed a new phone but was not entirely satisfied with the 5160. I needed something a little smaller so I settled on nokia 8260. Southwestern Bell told us we were not eligible for an upgrade so the price would be over $300.00.

12- I saw a good price on Ebay for an AT&T model. Not wanting to buy without knowing for sure if it would work my wife called the Southwestern Bell store and was told that it would be no problem to activate.

13- I purchased the phone and now Southwestern Bell says it can not be activated but they will now sell me another 8260 for $175.00 .

14- I emailed the corporate office on their feedback forum (there is no customer relations) and received an email back with directions to a wrong site. An obvious runaround.

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