#2Author of original report
Wed, October 22, 2003
Yes, Southwestern Bell will block operator-assisted calls for $5 per month plus $19.95 to initiate this service. I said this in my initial complaint. I was told, when I put on all the other blocks, that I had all the blocks and that no additional charges could be place on my phone. Why would I block everything else but this? And you missed the most serious point completely. LISTEN - Southwestern Bell provides a service that allows its consumers to block incoming calls that may be threatening or annoying. Southwestern Bell also provides a means to circumvent this CALL BLOCK by calling your local operator and asking the operator to call the number for you. The operator will dial the number for you with no regard that the number you are calling from is blocked at the number you are calling to. The operator connects you to the number that you are blocked from and a charge of $3.95 will appear on your bill for a local assisted call. Teens will be teens and yes my daughter is equally at fault. But according to one of the SW BELL managers I spoke with this problem is quite common among teens and adolescents. I assume there is a lot of $$$$ at stake here.
Wed, October 22, 2003
WALT - HOUSTON, Texas WALT, TAKE YOUR CAP LOCK OFF, Thank you. Yes, William should discipline his daughters. But if he is paying so much a month to block phone number, then there should be no way to call to, or receive calls from that number on his phone. Did you ever think that (if it actually worked) William might be using the call blocker as a form of discipline? I now carry a cell-phone. I got rid of my landline for two reasons. 1. I am single and not home every much. 2. With a landline I would have to pay, mind you Pay, to not have long-distance on my phone. With a cell phone long-distance is the same as local.
Tue, October 21, 2003
I AM AN EMPLOYEE OF SBC AND YOUR REPORT IS BOGUS. THE PROBLEM HERE IS THAT YOUR DAUGHTER CONTINUES TO CALL SOMEONE THAT DOESNT WANT TO BE CALLED. ANYTIME SHE CALLS THE OPERATOR OR ANY "1010" NUMBER THEY WOULD HAVE BILLED YOU ON YOUR PHONE BILL. THE BLOCK YOU REQUESTED IS 5 DOLLARS A MONTH AND IS GUARANTEED TO WORK IF ANY CALLS DO GO OUT THE CHARGES ARE REMOVED FROM YOUR BILL. THE OTHER BLOCK, FOR THE COLLECT CALLS THAT YOUR OTHER DAUGHTER WAS RECIEVING, IS FREE (WHICH YOU FAILED TO MENTION IN YOUR REPORT. SO IN RESPONSE TO YOUR REPORT YOU WERE CHARGED OPERATOR ASSISTED CALLS AT THE CORRECT RATE, IF YOU DONT CALL THE OPERATOR YOU HAVE NO NEED FOR A BLOCK. IF YOU DONT ACCEPT COLLECT CALLS YOU HAVE NO NEED FOR A BLOCK. YOU WILL HAVE THE SAME PROBLEM WITH WHATEVER COMPANY YOU HAVE LOCAL SERVICE WITH IF YOU DONT TAKE CARE OF YOUR TEENAGERS.