- Report: #316339
Complaint Review: Sears - St. Charles Illinois
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Author Confirmed
Why?
Sears
3700 E Main St Charlestown Centre Mall St. Charles, 60174 Illinois, U.S.A.
Phone:
630-513-3200
Web:
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Sears Automotive center stole my brake system St. Charles Illinois
This happened last year. I've complained to Sears on numerous occasions and have been completely ignored. I've gotten nothing, not even a "we got your complaint" letter.
September of 2007 I brought my 1994 Chevy Lumina into Sears automotive to have the brake line repaired. I got a phone call the next day from them telling me that my entire brake system fell off the car and it would cost $1500 to put it back! I'd just had break pads and rotors put on a month before the brake line broke so I knew they weren't so bad they required a full overhaul.
I told them that I'd be by to pick up my car the next day and have it repaired by a more reputable mechanic, to which they refused to release the car, stating that it was unsafe. I went into the store that day to get my keys and while the automotive manager was telling me that my car was unsafe and it was against the law to release it, they were releasing a car to another customer---and telling him how to work the gear shift so it wouldn't slip out of gear! I ended up leaving the store because I had to get to work.
The next day I sold the car to a friend for her son to tinker with. She went to Sears with the bill of sale and a tow truck to pick up the car, again they refused. She went into the car and got the title and took the plates off the car so they could be transfered to my new car. The mechanic threatened to call the police on her (who is now the rightful owner) for theft, and called her nasty names.
She left without the car (she had her son with her and he was getting scared they would be arrested). The next morning I called the store and told them that a tow truck would be there to pick up the car, I didn't owe any money on it and they had no reason to keep it. If they did not release the car, I would file a theft report with the local police. They finally released the car.
When my friend got the car to her house, they had put a baggie of rusted, dirty parts (that weren't even brake parts!) on the front seat. Everything under the car that had to do with the brake system was gone, pads, rotors, calipers, and both brake lines. They'd basically stolen the brake system. It cost $700 to get the parts and get everything put back so the car would again be driveable.
Donna
Carpentersville, Illinois
U.S.A.
September of 2007 I brought my 1994 Chevy Lumina into Sears automotive to have the brake line repaired. I got a phone call the next day from them telling me that my entire brake system fell off the car and it would cost $1500 to put it back! I'd just had break pads and rotors put on a month before the brake line broke so I knew they weren't so bad they required a full overhaul.
I told them that I'd be by to pick up my car the next day and have it repaired by a more reputable mechanic, to which they refused to release the car, stating that it was unsafe. I went into the store that day to get my keys and while the automotive manager was telling me that my car was unsafe and it was against the law to release it, they were releasing a car to another customer---and telling him how to work the gear shift so it wouldn't slip out of gear! I ended up leaving the store because I had to get to work.
The next day I sold the car to a friend for her son to tinker with. She went to Sears with the bill of sale and a tow truck to pick up the car, again they refused. She went into the car and got the title and took the plates off the car so they could be transfered to my new car. The mechanic threatened to call the police on her (who is now the rightful owner) for theft, and called her nasty names.
She left without the car (she had her son with her and he was getting scared they would be arrested). The next morning I called the store and told them that a tow truck would be there to pick up the car, I didn't owe any money on it and they had no reason to keep it. If they did not release the car, I would file a theft report with the local police. They finally released the car.
When my friend got the car to her house, they had put a baggie of rusted, dirty parts (that weren't even brake parts!) on the front seat. Everything under the car that had to do with the brake system was gone, pads, rotors, calipers, and both brake lines. They'd basically stolen the brake system. It cost $700 to get the parts and get everything put back so the car would again be driveable.
Donna
Carpentersville, Illinois
U.S.A.
2 Updates & Rebuttals
Response to comment
#2Author of original report
Sat, October 10, 2015
This isn't my first rodeo. I've had this account for three years and overdrafted once. There's no reason for them to hold the funds, and this isn't the first time they've done this. The deposit was made before their end of day time (which for Ally I believe is 3pm) so Monday would be day 1, Tuesday day 2, etc making Friday day 3. I should have the funds available but Ally is still holding the funds and cannot give me a good reason why. The check has cleared the issuing bank (it was written by my parents and I had them check) so we know it will not bounce...yet Ally does not want to release the funds.
Donna
Carpentersville,Illinois,
U.S.A.
Zynga Adventure World, stole cash
#3Author of original report
Wed, January 25, 2012
I purchased Adventure Cash, in game currency for Adventure World by Zynga. I played the game for a while, had 120 Adventure Cash in my account when I signed off. A few hours later I logged on to find my 120 cash was gone. Emailed Zynga and they refuse to return the cash as they cannot recreate the error (of course not, there's no more cash left for them to take). So now I'm out 120 cash and the money I paid for it.
