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  • Report:  #1538

Complaint Review: Santex International - San Antonio Texas

Reported By:
- Azle, Tx,
Submitted:
Sat, March 11, 2000
Updated:
Sat, December 30, 2006

Santex International
1360 Ackerman Rd. San Antonio, 78219 Texas, U.S.A.
Phone:
210 661-8371
Web:
N/A
Categories:
Truck Dealer Repair

I have used Santex International in San Antonio Tx for a little over a year to service my trucks,(all Internationals). Once a year we are required to conduct a annual DOT inspection. When I received the bill on the annual inspection from them I compared them to bills I received from all of my other divisions,(9 divisions from Nashville, Tenn. to Phoenix, Ariz.)

In comparing the bills I found that Santex Int. had charged me two to three times what other divisions paid for the same work. After talking to the owner (name unknown) another gentleman who represented himself to me as the service manager, and the actual (I was told) service manager, I was politely told that if I could get the job done cheaper then by all means, take my work elsewhere.

The sad fact is I have no alternative but to utilize an International dealer for some things(warranty). All in all I have found that in all the International dealers that I deal with, the majority are like Santex Int.

In all fairness I have three dealers who are excellent. I have since made arrangements with a reputable Co. in San Antonio to take care of my maintenance needs.



3 Updates & Rebuttals

Butch

San Antonio,
Texas,
U.S.A.
Vehicle Inspections in Texas

#2Consumer Comment

Sat, December 30, 2006

Here is what I found on the "State of Texas" website: ~~~~~~~~~~ Vehicle Inspections TxDOT is not responsible for vehicle inspections. This program is administered by the Texas Department of Public Safety (DPS). ~~~~~~~~~~~~~~~~~~~ With that information, I know for a fact what John said is true. I thought it might be different for big rig trucks or something. I know you must pay the inspecting station, pass or fail, the state required fee. Now if you pass you get your sticker, and if you don't you will be told or provided paperwork that will state why your vehicle failed, and once the problems have been corrected, you can bring the vehicle back to the original station you paid the fee to and (assuming you pass another inspection) they will provide the inspection sticker at no additional cost even though the station had to perform two inspections. I do not work for SanTex, nor have I ever had a vehicle inspected there, but I have had vehicles (cars) that did not pass and have had to pay the inspection fee to the station even though the vehicle failed so I don't see how this is a Rip Off!! This is a State of Texas Law!! One more thing you said makes me ask why this is a Rip Off: The sad fact is I have no alternative but to utilize an International dealer for some things(warranty). All in all I have found that in all the International dealers that I deal with, the majority are like Santex Int. How would SanTex be able to provide a warranty on a state inspection?


William

Azle,
Texas,
U.S.A.
Original Complainant

#3Author of original report

Fri, December 29, 2006

At the time that I filed this original report, I was the Regional maintenance rep. for Dunbar Armored. John knows very well that there is no such thing as a state mandated charge to get a truck, or even a car to PASS this inspection. The DOT inspection required by Dunbar has absolutely nothing to do with the state of Texas. After obtaining the bills for these so-called inspections and finding them exorbitant, I asked for the parts back that were supposed to have been replaced. Their response was, "they were thrown away". No reputable company does that. I noticed that John responded four years after the original complaint was filed. I would question whether he was even employed by Santex at the time the incident took place. At this point in time, whether Santex has changed their business practices or not, is pretty much moot.


John

San Antonio,
Texas,
U.S.A.
Incorrect Information, The above statement is totaly unfounded.

#4UPDATE Employee

Mon, March 22, 2004

The above statement is totaly unfounded. The person that sent this to you did not even want to put his name or company name with the statement because he knew it was false. If this person would supply the proper documantion, I could research this futher and furnish any actual pricing for this customer. We, as a Texas State Inspection Station can only charge the State Mandated charges for Inspections. The Law requires that we charge for the Inspection at the time of the Inspections. This requirement is if the veichle passes or fails. We have no control over pricing of inspections. Some customers get upset because we are required to charge for the inspection even though the vehicle does not pass the inspection. Again, we have no choice in this matter. All rules and pricing are set forth by the Texas Department Of Public Saftey. So, if this person has a problem with the price or rules governing inspections, it would be to his advantage to contact the Texas DPS and get them to change their rules and prices.

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