- Report: #1336118
Complaint Review: Samsung - Nationwide
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Author Not Confirmed
Why?
Samsung
Nationwide, USA
Phone:
1800-726-7864
Web:
Www.samsung.com
Categories:
Business Rating:
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Samsung Samsung is refusing to replace a brand new defective microwave Nationwide
I am reaching out to you because of an issue that I've been having and that is not getting taken care of. I purchased all my Samsung appliances (worth about $5000) from HH Gregg: refrigerator, microwave, stove,dishwasher, washer, and dryer. They were delivered on October 1st. Two and a half weeks later I tried my microwave for the very first time. I heard a loud noise coming from it. When I opened it there was smoke coming out of it and a burning smell. I immediately unplugged it and called HH Gregg. They told me they could not help me and that I should call Samsung. I called Samsung and after a week and a half of going back and forth with calls with everybody telling me "Somebody will call you within the next 24-48 hours" and asking me if there are any damages or injuries, I finally had a technician come to my house today. The technician told me that the magnetron burned the plastic cavity that it was enclosed in and he doesn't have the part needed to replace it, and even if he did he does not recommend repairing it as there is already internal damage, and it would cause even more damage and possibly a fire, so it requires a replacement. The technician then called Samsung to give his recommendation and finding and he told us that Samsung told him to repair it. I then called Samsung to explain that I am not looking to have a repaired microwave since I bought a new microwave. They told me they cannot give me a replacement since its repairable. I then called HH Gregg to tell them that I'd like to return it, or have it replaced. They told me they could not take it back or replace it without authorization from Samsung. I do not feel safe keeping this unit inside my house. I'm afraid it will catch on fire.
