;
  • Report:  #1227691

Complaint Review: Roto Rooter - Snellville Georgia

Reported By:
SamanthaG - Clarkston, Georgia, USA
Submitted:
Updated:

Roto Rooter
2895 Elizabeth Lane Snellville, 30078 Georgia, USA
Phone:
470-422-7120
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?

April 4: A Roto Rooter representative came to our home because our pipes were making a "vibrating" noise. He determined that the PRV wasn't working correctly. Instead of replacing it, he cleaned it. He stated that replacing the PRV would be $550 but that if it had to be replaced later the cost of this first call would be deducted from our total.

Cost of this visit: $275. We had a $75 coupon so we paid him $200. 

The pipes began vibrating again only hours later but the next day was Easter Sunday and so, of course, we didn't call. 

April 6: we called first thing Monday morning. 

April 7: The plumber returned and replaced the PRV. But, he only gave us credit for $100, rather than the $275 we had already paid! 

We expected the second charge to be $275 ($550 - $275), for a total of $475. But instead we paid $652

This is unprofessional and deceitful! We would have replaced the PRV on the first visit if we had known how this would go down. This charge was $177 more than stated by the Roto Rooter rep and we would have contacted other plumbing companies and gotten estimates if we had known what these costs would be.  



Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//