- Report: #1314237
Complaint Review: Quicken Loans - Detroit Michigan
Reported By:
SEAN -
Farmington hills , Michigan, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Quicken Loans
1050 Woodward Avenue Detroit, 48226 Michigan, USA
Phone:
1800 863 4332
Web:
quickenloans.com
Categories:
Business Rating:
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Quicken Loans george murphy , Maria VERY DECEITFUL, PROCRASTINATING LOAN, RUDE AND ABRUPT CUSTOMER SERVICE, AND PASSING THE BUCK TO AVOID CLOSING LOANS, deceptive practices, Detroit Michigan
On March 28th 2016 I contacted Quicken Loans and spoke with a Loan rep named Nicole Taylor, and on 3-28-16 she emailed me the information on documentation i needed to forward to Quicken loans for a mortgage loan. i Immediately responded by forwarding my 2013, 2014, 2015 tax returns and my W2s and my most recent pay stubs, as well as bank statements, all pages. On 3-29-16 I received a preapproval letter frpm Quuicken loans via email. Now remember the starting date was March 29th 2016. ( ACCORDING TO QUICKEN lOANS IT TAKES 30 days to CLOSE A LOAN FROM INITIAL START DATE). This was a HUGE LIE, the loan process was frustrating and repetative, 30 days later i was sent a communication from Quicken loans stating that George Murphy, a so called Senior Loan Specialist with Qicken loans would be my main person of contact. He would be the person to close the loan, he began asking for the SAME DOCUMENTATION that was already sent to Quicken Loans previously. i informed him that it was sent in already and he responded, "Oh let me check on that" and when he returned to the phone he stated that the information was there and from here on end I would be communicating with him. This was NOT TRUE, (my loan was being passed around AND MISHANDLED by at least 9 reps from Quicken loans). QUICKEN LOANS asked for over 400 OTHER DOCUMENTS, which were the same documents over and over again!!Over a course of ANOTHER MONTH since starting, All information requested by Quicken Loans was turned in from me and verified to be true, so then we were into April 29th, and I was being told by Quicken Loans via emaila and phone calls my closing date was a week away. This was a LIE, and it is proven by the NUMEROUS emails that I recieved from Quicken Loans, pushing my closing date back by days and weeks. That turned into MONTHS.
I spoke with NUMEROUS Quicken Loans reps who were of NO Assitance on closing the loan. This continued until June when I decided to take my business elsewhere, The customer Service was TERRIBLE and VERY ABRUPT!!! The only person who at least tried to help get the loan closed was Bianca Mariatta, everyone else was Rude and had a very" Non chalant, "Could care less attitude!!! I took my business to Flagstar bank soon after being DISGUSTED with Quicken Loans and their TERRIBLE CUSTOMER SERVICE!! And got my home loan CLOSED IN 3 WEEKS!!! Even as QUICKEN LOANS tried to STALL MY LOAN by NOT SENDING my appraisal in a timely manner to Flagstar bank. It took 4 EMERGENCY EMAILS FROM Flagstar AND OVER 8 DAYS TO GET IT!! Anyone trying to find a "Good, Hard working bank and or/ Company to finace your home loan PLEASE DONT GO TO QUICKEN LOANS.
1 Updates & Rebuttals
Carl@QL
Detroit,Michigan,
USA
We're here to help
#2UPDATE Employee
Mon, July 11, 2016
Hi Sean,
We're sorry to hear about this experience and the length of time it took you to close. We'd like to look into this situation to see what happened. If you'd like to email me at [email protected], I'd be glad to help!
